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Non Emergency Enquiries 101

Reporting crime

Not all crime constitutes an emergency so you won’t need to call 999 to tell us about it.

Instead you can report it to us in one of four ways:

1. Call the Essex Police non-emergency number 101 or alternatively, 01245 491491

2. In person at your local police station or to your Neighbourhood Specialist Officer

3. Use our minicom service

4. Send a message on-line and we will contact you at a time that suits you. Complete the on-line message here.

Unfortunately we are not able to receive reports of crime online as the service previously provided by the national police portal at has been suspended.

Non-emergency number

101 is the Essex Police non-emergency number and is available 24 hours a day seven days a week.

Calls made from anywhere across the county are connected to a switchboard at Essex Police and then directed to the most appropriate person, department or station

The non-emergency number does not replace 999.

As an alternative to 101, you can also call us for non-emergency enquiries on 01245 491491.

Calls made to 101 will cost 15 pence for the entire call no matter how long the call or what time of day it is. This applies to both landline and mobile phones. Calls to 101 are not currently included as part of inclusive minute or discount packages.

Calls made to 01245 491491 are charged at the normal local and national rate. Many people have inclusive call packages which include local and national STD calls either during the evenings and at weekends or at all times. +44 1245 491491 can be used for non-UK callers.

In person

If you would prefer to report a crime in person you can do so at your local police station or to your Neighbourhood Specialist  Officer.

Minicom Service

The minicom service is a telephone typewriter device that allows people certified deaf or with hearing or speech problems to contact us.

To access minicom please dial 01245 452828.

What happens when I report a crime?

When you report a crime to us a member of staff will take your details, record what has happened and allocate a crime reference number.

An officer will then be appointed to deal with your case. He or she will contact you and, if appropriate, make arrangements to take a statement from you.

Please keep a record of your crime reference number. It will help with any queries you may have later and you may need it to make an insurance claim.


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