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Hate crime

If you experience Hate crime:

  • As soon as you can, go somewhere you know is safe and get help,
  • In an emergency call 999. Otherwise call the police on 101,
  • Tell the police what has happened and why you think it is a hate crime,
  • If you do not have the confidence to talk to the police you can report it via Hate Incident Reporting Centres (HIRCs), report on-line at or call Crimestoppers anonymously on 0800 555 111.


Essex Police take prejudice-based crime seriously and we want all incidents to be reported. It is important to let us know about hate crime to give us a chance to investigate and prosecute offenders and to ensure that you and the wider community are protected.

Whatever your background, it is important to remember that if you are the victim of hostility or prejudice, you are not to blame. Everyone has the right to live their life free from abuse and violence whoever they are. You don’t have to live with hate crime and we are here to help.

We cannot deal with the problem unless it is reported to us so we would encourage you to contact us whether you are experiencing hate crime or you know someone who is. Report it to sort it!

Call 101 to report all non-urgent cases. If you or anyone else is in immediate danger call 999 or 112.

Hate Crime Case Studies

Read five case studies which illustrate the various routes to help available after reporting a Hate Crime.

What can we do for you?

All incidents that are defined as hate crime are referred to a specialist team of officers.

These specialist Hate Crime Officers (HCOs) have established links with other criminal justice agencies, as well as many public and voluntary sector organisations, that are able to provide you with support and advice.

HCOs and local community groups will work together to solve problems treating all victims of crime in a professional and sensitive manner. We understand your concerns regarding confidentiality and will consult with and advise you through every step of the investigation.

We will explain the investigation process and give you sufficient information the help you decide what you want to do. Above all we will stay in touch and provide contact details where you can get the support you need.

How else can I report hate crime?

Our growing network of community based Hate Incident Reporting Centres (HIRCs) are able to provide advice, support and reporting facilities.

If you don’t feel able to contact police directly, you can report confidentially via the True Vision website where you do not have to leave your details. However, this will limit any action we can take against offenders.

True Vision, a website that launched in February 2011, allows visitors to report hate crime using a form that is automatically delivered to the relevant police force.

You can also report crime anonymously to Crimestoppers on 0800 555 111

Hate Incident Reporting Centres

The Essex Police Strategic Hate Crime Partnership (SHCP) is establishing a network of accredited Hate Incident Reporting Centre (HIRC)/ Hate Crime Ambassadors  across Essex to create more opportunities to ‘Report It to Sort It’

What is a HIRC?

Hate Incident Reporting Centres, or HIRC’s, are community venues where individuals can report hate incidents and hate crimes, either as a victim or a witness. A HIRC can act as an alternative place for reporting hate crimes/hate incidents rather than directly to the police.

A HIRC works in collaboration with Essex Police and other partner agencies to provide support and information during the reporting process.

“Becoming an accredited HIRC has been important for our organisation as all our staff are now able to support people with a learning disability to have confidence to stand up against hate crime and hate incidents. We want to encourage people with a learning disability to stop living with hate incidents as part of their everyday lives.”

Marc McOwens, Southend Mencap

Why do we need HIRCS?

According to the 2011 Crime Survey of England and Wales only 15% of hate crimes/hate incidents were reported.

Recommendation 16 of the Stephen Lawrence inquiry recognises the need for “the ability to report at locations other than police stations.”

It is clear that victims/witnesses feel more comfortable reporting at alternative venues for a number of reasons.

  • Find your local Hate Incident Reporting Centre



    Choices Family Support Service

    26 Saffron Court, Southfields, Basildon, SS15 6SS
    Tel: 01268 916422
    Mon – Sat 10am – 8pm (Mon) 10am – 4pm (Tues -Fri) 10am – 2pm (Sat)
    HIRC lead: Susanna Caira-Neeson [email protected]
    Specialist provision: Family Support



    Signpost, Briscoe Community Centre, Felmores End, Basildon, SS13 1PN
    Tel: 07880 035969
    Mon, Tues, Weds 1pm – 4pm
    HIRC lead: Artak Poghosyan [email protected]
    Specialist provision: Community


    Basildon Library, The Basildon Centre, St Martin’s Square, Basildon, SS14 1EE
    Thurs, Fri 1pm – 4pm
    HIRC lead: Artak Poghosyan [email protected]
    Specialist provision: Community


    Job Centre Plus

    Braintree Jobcentre

    The Old Post Office, Fairfield Road, Braintree, CM7 3HA
    Tel: 0345 604 3719


    Brentwood Town Council

    Town Hall, Ingrave Rd, Essex, Brentwood CM15 8AY
    SPOC: T Lilley


    The SNAP Centre, Pastoral Way, Brentwood, CM14 5WF
    Tel: 01277 211300

    Frontline Church

    Sawyers Church, Sawyers Hall Lane, CM15 9BN
    SPOC: J Rayment


    Chelmsford City Council

    Coming soon.

    City of Chelmsford Mencap

    Coming soon.


    Royal Association for Deaf people

    Royal Association for Deaf People

    Riverside Offices, Century House South, North Station Road, Colchester, CO1 1RE
    Tel: 0845 688 2525 or SMS 07851 423866
    Mon-Fri 9am – 5pm
    HIRC lead: Susan Marsh [email protected]
    Specialist provision: Essex deaf & hearing impaired community only

    University of EssexUniversity of Essex

    Wivenhoe Park, Colchester, CO4 3SQ
    HIRC lead: Paula Rothero [email protected]
    Specialist provision: For University student and staff community only

    Family Solutions

    Family Solutions (Colchester)

    Greenstead Youth Centre Hawthorn Avenue, Colchester  CO4 3QE
    Tel: 0333 01 3999905  Mobile: 07738 886229
    Mon – Fri 9.00 – 5.00pm
    HIRC lead: Faye Savage & Paula Megraw [email protected]
    Specialist provision: Family Support

    Epping Forest

    Epping Forest District Council

    Epping Forest District Council

    Civic Offices, High Street, Epping, Essex  CM16 4BZ
    Tel: 01992 564000
    Mon – Thurs 9am – 5.15pm; Fri 9am – 5.00pm
    HIRC lead: Caroline Wiggins [email protected]
    Specialist provision: Community Safety

    ZINC Arts

    Great Stony, High St, Chipping Ongar CM5 0AD
    SPOC: F George

    CAB - Loughton Office

    Loughton Library [First Floor], Traps Hill, Loughton IG10 1HD
    Tel: 0344 4770808
    SPOC: M Lamb

    CAB - Epping Office 

    Ernest Wythes House, 50a Hemnall Street, Epping CM16 4LS 
    Tel: 0344 4770808

    CAB - Waltham Abbey Office 

    Waltham Abbey Town Hall (side entrance) Highbridge Street, Waltham Abbey, Essex EN9 1DE 

    The Limes Centre

    Limes Avenue, Chigwell, Essex, IG75LP 
    Tel: 01992 564000

    The Box

    St John's Road, Epping, Essex, CM16 5DN 
    Tel: 01992 577300
    SPOC: T Dolan

    Loughton Job Centre Plus

    284 High Road, Loughton, IG10 1RH 
    Tel: 0845 606 0234 

    Epping Forest College

    Borders Lane, Loughton, Essex, G10 3SA 
    Tel: 020 8508 8311

    Loughton Youth Services

    106 Borders Lane, Loughton, IG10 3SB

    Restore Community Centre

    68 The Broadway, Loughton, Essex IG10 3ST 
    Tel: 020 8508 7247


    Citizens AdviceCitizens Advice Bureau (CAB)

    13-15 Eastgate, The High, Harlow, Essex CM2-1HP
    Tel: 0344 4770808
    Monday -Friday 10am – 4pm
    HIRC lead: Chelsey Thomson
    Specialist provision:

    Job Centre PlusHarlow Jobcentre Plus

    Beaufort House, Crown Gate, Harlow CM201NA
    Tel: 0845 604 3719
    Mon – Tues 9am to 5pm. Wed – 10am to 5pm. Thurs – Fri – 9am to 5pm.
    HIRC lead: Sarah Springall
    Specialist provision: Employment

    Essex LibrariesHarlow Library

    Essex County Council Central Library, Cross Street, Harlow, CM201HA
    Tel: 0345 603 7628
    Mon – Tues 9am to 7pm. Wed – Closed. Thurs – Fri 9am to 7pm. Sat – 9am to 5pm.
    HIRC lead: Jane Campbell
    Specialist provision: Reference

    Harlow Save CU

    The Central Library, First Floor, Harlow CM201HA
    Tel: 01279 451234
    Mon – 12pm to 2pm. Tues – 10am to 12pm. Wed – Closed. Thurs – 10am to 2pm. Friday – 10am to 2pm.
    HIRC lead: Jenny Smith
    Specialist provision: Financial

    Integration Support Services

    The Latton Bush Centre, Office 37, Southern Way, Harlow CM18 7BL
    Tel: 01279 639442
    Monday – Friday 9am – 4pm
    HIRC lead: Sumana Begum
    Specialist provision: Supporting migrants and ethnic minorities


    2A Wych Elm, Harlow, CM201QP
    Tel: 01279 430011
    Mon – Fri 9am to 2pm
    HIRC lead: Kerrie Eastman
    Specialist provision: Homelessness

    The Civic Centre Harlow Council

    Harlow Civic Centre, The Water Gardens, Harlow, Essex CM20 1WG
    Tel: 01279 446655
    Monday – Friday 09:00 – 16:45
    HIRC lead: Sheila Underdown
    Specialist provision:

    West Essex MIND

    The Wellbeing Centre, 10-11 Corner House, Bush Fair, Harlow, CM18 6NZ
    Tel: 01279 421308
    Mon – Fri 9am – 4pm
    HIRC lead: Lois Sparkes [email protected] 
    Specialist provision: Mental Health

    Luminus Group

    Joseph Rank House, Kitson Way, Harlow CM20 1FF
    SPOC: L Ireland

    Pink Chix 

    The Annexe 24 Wych Elm, Harlow , CM20 1QR 
    Tel: 01279 90293 


    Maldon District Council

    Princes Road, Maldon, CM9 5DL
    01621 854477
    Mon – Fri 8.30am – 16.45pm (Mon -Thurs) 8.30am – 16.15pm (Fri)
    HIRC lead: Alice Burlington [email protected]
    Specialist provision: Community Safety


    Southend Mencap

    100 London Road, Southend-On-Sea, SS1 1PG
    Tel: 01702 341250
    Mon – Fri 9am – 4pm
    HIRC lead: Marc McOwens [email protected]
    Specialist provision: Learning Disability

    Centreplace Family Centre and Nursery

    Prospect Close, Southend-on-Sea, SS1 2JD
    Tel: 01702 617446
    SPOC: Paul Murphy


    The Attic, 48 The Esplanade, Southend on Sea, SS1 2ES
    Open: Tuesday to Sunday 9 am to 4 pm
    Telephone: 01702 668060
    HIRC Lead: Lindsey Moore
    Specialist Provision: Transgender, Sexuality


    Tendring Mental Health Support

    Summit House, 14-16 Orwell Road, Clacton on Sea, CO15 1PP
    Tel: 01255 429778
    Mon – Fri  9am – 5pm
    HIRC lead: Gaynor Jarrett [email protected]
    Specialist provision: Learning Disabilities and Mental Health.


    Thurrock Coalition

    The Beehive, West Street, Grays, RM17 6XP
    Tel: 01375 389864
    Mon – Fri 9am to 5pm
    HIRC lead: Ian Evans [email protected]
    Specialist provision: Disability – all impairment types


    152 Bridge Rd, Grays RM17 6DB
    SPOC: L Brodie-Jones

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