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Hate crime

If you experience Hate crime:

  • As soon as you can, go somewhere you know is safe and get help,
  • In an emergency call 999. Otherwise call the police on 101,
  • Tell the police what has happened and why you think it is a hate crime,
  • If you do not have the confidence to talk to the police there are details of Hate Incident Reporting Centres (HIRCs) here or you can report on-line at or call Crimestoppers anonymously on 0800 555 111.


Essex Police take prejudice-based crime seriously and we want all incidents to be reported. It is important to let us know about hate crime to give us a chance to investigate and prosecute offenders and to ensure that you and the wider community are protected.

Whatever your background, it is important to remember that if you are the victim of hostility or prejudice, you are not to blame. Everyone has the right to live their life free from abuse and violence whoever they are. You don’t have to live with hate crime and we are here to help.

We cannot deal with the problem unless it is reported to us so we would encourage you to contact us whether you are experiencing hate crime or you know someone who is. Report it to sort it!

Call 101 to report all non-urgent cases. If you or anyone else is in immediate danger call 999 or 112.

Hate Crime Case Studies

Read five case studies which illustrate the various routes to help available after reporting a Hate Crime.

What can we do for you?

All incidents that are defined as hate crime are referred to a specialist team of officers.

These specialist Hate Crime Officers (HCOs) have established links with other criminal justice agencies, as well as many public and voluntary sector organisations, that are able to provide you with support and advice.

HCOs and local community groups will work together to solve problems treating all victims of crime in a professional and sensitive manner. We understand your concerns regarding confidentiality and will consult with and advise you through every step of the investigation.

We will explain the investigation process and give you sufficient information the help you decide what you want to do. Above all we will stay in touch and provide contact details where you can get the support you need.

How else can I report hate crime?

Our growing network of community based Hate Incident Reporting Centres (HIRCs) are able to provide advice, support and reporting facilities.

If you don’t feel able to contact police directly, you can report confidentially via the True Vision website where you do not have to leave your details. However, this will limit any action we can take against offenders.

True Vision, a website that launched in February 2011, allows visitors to report hate crime using a form that is automatically delivered to the relevant police force.

You can also report crime anonymously to Crimestoppers on 0800 555 111

Hate Incident Reporting Centres

The Essex Police Strategic Hate Crime Partnership (SHCP) is establishing a network of accredited Hate Incident Reporting Centre (HIRC)/ Hate Crime Ambassadors  across Essex to create more opportunities to ‘Report It to Sort It’

What is a HIRC?

Hate Incident Reporting Centres, or HIRC’s, are community venues where individuals can report hate incidents and hate crimes, either as a victim or a witness. A HIRC can act as an alternative place for reporting hate crimes/hate incidents rather than directly to the police.

A HIRC works in collaboration with Essex Police and other partner agencies to provide support and information during the reporting process.

“Becoming an accredited HIRC has been important for our organisation as all our staff are now able to support people with a learning disability to have confidence to stand up against hate crime and hate incidents. We want to encourage people with a learning disability to stop living with hate incidents as part of their everyday lives.”

Marc McOwens, Southend Mencap

Why do we need HIRCS?

According to the 2011 Crime Survey of England and Wales only 15% of hate crimes/hate incidents were reported.

Recommendation 16 of the Stephen Lawrence inquiry recognises the need for “the ability to report at locations other than police stations.”

It is clear that victims/witnesses feel more comfortable reporting at alternative venues for a number of reasons.

  • Find your local Hate Incident Reporting Centre

    Citizens Advice Bureau (CAB)

    13-15 Eastgate, The High, Harlow, Essex CM2-1HP
    Tel: 0344 4770808
    Monday -Friday 10am – 4pm
    HIRC lead: Chelsey Thomson
    Specialist provision:

    Harlow Jobcentre Plus

    Beaufort House, Crown Gate, Harlow CM201NA
    Tel: 0845 604 3719
    Mon – Tues 9am to 5pm. Wed – 10am to 5pm. Thurs – Fri – 9am to 5pm.
    HIRC lead: Sarah Springall
    Specialist provision: Employment

    Harlow Library

    Essex County Council Central Library, Cross Street, Harlow, CM201HA
    Tel: 0345 603 7628
    Mon – Tues 9am to 7pm. Wed – Closed. Thurs – Fri 9am to 7pm. Sat – 9am to 5pm.
    HIRC lead: Jane Campbell
    Specialist provision: Reference

    Harlow Save CU

    The Central Library, First Floor, Harlow CM201HA
    Tel: 01279 451234
    Mon – 12pm to 2pm. Tues – 10am to 12pm. Wed – Closed. Thurs – 10am to 2pm. Friday – 10am to 2pm.
    HIRC lead: Jenny Smith
    Specialist provision: Financial

    Integration Support Services

    The Latton Bush Centre, Office 37, Southern Way, Harlow CM18 7BL
    Tel: 01279 639442
    Monday – Friday 9am – 4pm
    HIRC lead: Sumana Begum
    Specialist provision: Supporting migrants and ethnic minorities


    2A Wych Elm, Harlow, CM201QP
    Tel: 01279 430011
    Mon – Fri 9am to 2pm
    HIRC lead: Kerrie Eastman
    Specialist provision: Homelessness

    The Civic Centre Harlow Council

    Harlow Civic centre, The Water Gardens, Harlow, Essex CM20 1WG
    Tel: 01279 446655
    Monday – Friday 09:00 – 16:45
    HIRC lead: Sheila Underdown
    Specialist provision:

    West Essex Mind

    The Wellbeing Centre, 10-11 Corner House, Bush Fair, Harlow, CM186nz
    Tel: 01279 421308
    Monday 2pm-4pm, Wednesday-1pm-3pm, Friday 12pm-2pm, Saturday 11am-1pm
    HIRC lead: Kelly Dorrington
    Specialist provision: Mental Health

    Royal Association For Deaf People

    Royal Association for Deaf People
    Riverside Offices, Century House South, North Station Road, Colchester, CO1 1RE
    Tel: 0845 688 2525 or SMS 07851 423866
    Mon-Fri 9am – 5pm
    HIRC lead: Susan Marsh [email protected]
    Specialist provision: Essex deaf & hearing impaired community only

    University of Essex Colchester Campus

    University of Essex
    Wivenhoe Park, Colchester, CO4 3SQ
    HIRC lead: Paula Rothero [email protected]
    Specialist provision: For University student and staff community only

    Family Solutions (Colchester)

    Family Solutions (Colchester)
    Greenstead Youth Centre Hawthorn Avenue, Colchester  CO4 3QE
    Tel: 0333 01 3999905  Mobile: 07738 886229
    Mon – Fri 9.00 – 5.00pm
    HIRC lead: Faye Savage & Paula Megraw [email protected]
    Specialist provision: Family Support

    Tendring Mental Health Support

    Tendring Mental Health Support
    Summit House, 14-16 Orwell Road, Clacton on Sea, CO15 1PP
    Tel: 01255 429778
    Mon – Fri  9am – 5pm
    HIRC lead: Gaynor Jarrett [email protected]
    Specialist provision: Learning Disabilities and Mental Health.

    Witham Library

    Witham Library
    18 Newland Street, Witham, CM8 2AQ
    Tel: 01376 519625
    Mon-Sat 9am -7pm  (Weekdays) 9am – 5pm (Saturday)
    HIRC lead: Sarah Gray   [email protected]
    Specialist provision: Community

    Maldon District Council

    Maldon District Council
    Princes Road, Maldon, CM9 5DL
    01621 854477
    Mon – Fri 8.30am – 16.45pm (Mon -Thurs) 8.30am – 16.15pm (Fri)
    HIRC lead: Alice Burlington [email protected]
    Specialist provision: Community Safety

    Chelmsford City Council

    Chelmsford City Council
    Civic Centre, Duke Street, Chelmsford, CM1 1JE
    Tel: 01245 606606 (main switchboard)
    Mon – Fri 8.45am – 4.45pm
    HIRC lead: Rachel Kearn [email protected]
    Specialist provision: Community Safety

    Chelmsford Mencap

    City of Chelmsford Mencap
    Mencap Centre, 56 Mildmay Road, Chelmsford, CM2 0DZ
    Tel: 01245 268303
    Mon – Fri 9am – 4.30pm
    HIRC lead: Grace Lidstone [email protected]
    Specialist provision: Learning Disability

    West Essex Mind

    West Essex MIND
    The Wellbeing Centre, 10-11 Corner House, Bush Fair, Harlow, CM18 6NZ
    Tel: 01279 421308
    Mon – Fri 9am – 4pm
    HIRC lead: Lois Sparkes [email protected] 
    Specialist provision: Mental Health

    Epping Forest District Council

    Epping Forest District Council
    Civic Offices, High Street, Epping, Essex  CM16 4BZ
    Tel: 01992 564000
    Mon – Thurs 9am – 5.15pm; Fri 9am – 5.00pm
    HIRC lead: Caroline Wiggins [email protected]
    Specialist provision: Community Safety

    Sawyers Church

    Sawyers Church
    Sawyers Hall Lane, Brentwood, CM15 9BN
    Tel: 01277 233889
    Mon, Weds, Thurs, Fri 9am – 3pm
    HIRC lead: Joanne Rayment [email protected]
    Specialist provision: Learning Disability Faith

    Swan Housing Group

    Swan Housing Association
    Pilgrim House, High Street, Billericay, CM12 9XY
    Tel: 01277 844767/ 844755/ 844728
    Mon – Fri 9am – 5.15pm (Mon – Thurs,) 9am – 5pm (Fri)
    HIRC lead: Patricia Leahy [email protected]
    Specialist provision: Community

    Choices Family Support Service

    Choices Family Support Service
    26 Saffron Court, Southfields, Basildon, SS15 6SS
    Tel: 01268 916422
    Mon – Sat 10am – 8pm (Mon) 10am – 4pm (Tues -Fri) 10am – 2pm (Sat)
    HIRC lead: Susanna Caira-Neeson [email protected]
    Specialist provision: Family Support

    Basildon Library

    Basildon Library, The Basildon Centre, St Martin’s Square, Basildon, SS14 1EE
    Thurs, Fri 1pm – 4pm
    HIRC lead: Artak Poghosyan [email protected]
    Specialist provision: Community


    Signpost, Briscoe Community Centre, Felmores End, Basildon, SS13 1PN
    Tel: 07880 035969
    Mon, Tues, Weds 1pm – 4pm
    HIRC lead: Artak Poghosyan [email protected]
    Specialist provision: Community

    Southend Mencap

    Southend Mencap
    100 London Road, Southend-On-Sea, SS1 1PG
    Tel: 01702 341250
    Mon – Fri 9am – 4pm
    HIRC lead: Marc McOwens [email protected]
    Specialist provision: Learning Disability

    Thurrock Lifestyle Solutions (Clarence Road)

    Thurrock Lifestyle Solutions (Clarence Road)
    13-15 Clarence Road, Grays, RM17 6QA
    Tel: 07885 983681
    Every Wednesday and every 4th Friday from 12th December 9am – 4pm
    HIRC lead: Perola Sestini [email protected]
    Specialist provision: Learning Disability


    152 Bridge Road, Grays, RM17 6DB 
    HIRC lead: Jacqueline Lissenden [email protected]

    Thurrock Coalition

    Thurrock Coalition
    The Beehive, West Street, Grays, RM17 6XP
    Tel: 01375 389864
    Mon – Fri 9am to 5pm
    HIRC lead: Ian Evans [email protected]
    Specialist provision: Disability – all impairment types

    Crown Court

    Crown Court, Newton Rd, Tilbury, Essex, RM18 8YL. Open hours: Monday afternoon 1.30pm to 4pm. Tel: 01375 389864 Email: [email protected]

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