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Victims' Code of Practice

The Victims’ Code of Practice was published in October 2015, replacing previous versions published in 2013 and 2006.

The Code places statutory obligations on the Police, Crown Prosecution Service (CPS), Her Majesty’s Courts and Tribunals Service (HMCTS) and other Criminal Justice Agencies.

It clearly sets out what victims can expect – your key entitlements – from those people dealing with your crime, from first point of contact, which is usually reporting a crime, through to charge and/or outcome, including a court case. The code also sets out your rights as a victim.

Read the Victims’ Code of Practice here.
  • A summary of all the key entitlements can be found on Page 5
  • Information about adult victims’ entitlements can be found from Page 19
  • Information about entitlements for victims who are children or young people can be found from Page 61 
Every victim will receive a Victim Care Card from the officer visiting you after you have made your initial crime report. The card tells you what you can expect from the police during the investigation, including your right to regular updates and access to victim services.

Every victim will receive an update on the progress of your case within five working days of making your initial crime report and of any significant developments in your case, such as when a suspect is:
  • arrested 
  • interviewed under caution 
  • released without charge 
  • released on police bail 
  • charged or their bail is cancelled or the bail conditions are changed. 
However, victims entitled to an enhanced service – those who are a victim of the most serious crimes or who are vulnerable, intimidated or persistently targeted – will receive an update on the progress of their case within one working day of making their initial crime report and of any significant developments in their case, as outlined above.

More information about reporting crimes and getting compensation can be found on the gov.uk website.

And more information about the Victims’ Code can be found here.

To tell us about how we have delivered our service – as outlined in the Victims’ Code – to you and/or to make suggestions about how we can improve our service, visit our contact us section.

You can also make compliments or complaints here.

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