Resolution Centre and Force Control Room Calls 2016-2020
Keywords
Resolution Centre; Force Control Room; Calls; 999; 101; Abandoned
Publication number
1146
FOI reference number
FOI 15102 (further breakdown of FOI 14900)
Request title
Resolution Centre and Force Control Room Calls 2016 - 2020
Date range
April 2016 – Sept 2020
Information requested
- The number of 101 calls which went unanswered in the following periods:
a. 2016-17
b. 2017-18
c. 2018-19
d. 2019-20 (broken down by month, if possible)
e. 2020 to date (broken down by month, if possible) - The number of 101 calls abandoned in the following periods:
a. 2016-17
b. 2017-18
c. 2018-19
d. 2019-20 (broken down by month, if possible)
e. 2020 to date (broken down by month, if possible) - The total number of 101 calls in the following periods:
a. 2016-17
b. 2017-18
c. 2018-19
d. 2019-20 (broken down by month, if possible)
e. 2020 to date (broken down by month, if possible)
Disclosure with exemptions
Full
Information correct as at
17/12/20
Date of disclosure
06/01/21
Related documents
N/A
FOI 15102 response
Having completed enquiries within Essex Police and in respect of Section 1(1)(a), Essex Police does hold some information relating to your request. Under Section 1(1)(b) the below has been provided in relation to your FOI.
The applicant only requested monthly breakdown for the Resolution Centre (RC) Public 101 calls, but we have also included the monthly breakdown for Force Control Room (FCR) 101 as this is the two types of Non-Emergency (101) Calls Essex Police receives.
FCR 101
|
Year |
Total Calls Received |
Abandoned Calls |
|---|---|---|
|
2016/17 |
340281 |
67000 |
|
Apr |
28984 |
3467 |
|
May |
30667 |
6510 |
|
Jun |
30811 |
6610 |
|
Jul |
31955 |
8668 |
|
Aug |
30986 |
6788 |
|
Sep |
29991 |
6745 |
|
Oct |
27774 |
4959 |
|
Nov |
25418 |
5410 |
|
Dec |
25084 |
4568 |
|
Jan |
24927 |
2849 |
|
Feb |
25273 |
4439 |
|
Mar |
28411 |
5987 |
|
2017/18 |
320371 |
63919 |
|
Apr |
25653 |
6963 |
|
May |
28835 |
6818 |
|
Jun |
30046 |
9639 |
|
Jul |
31712 |
7940 |
|
Aug |
28365 |
6550 |
|
Sep |
26547 |
4378 |
|
Oct |
27047 |
4731 |
|
Nov |
25138 |
3635 |
|
Dec |
24001 |
3099 |
|
Jan |
25042 |
3452 |
|
Feb |
21807 |
2680 |
|
Mar |
26178 |
4034 |
|
2018/19 |
304732 |
59349 |
|
Apr |
25701 |
4883 |
|
May |
27898 |
5426 |
|
Jun |
29163 |
6903 |
|
Jul |
30020 |
8529 |
|
Aug |
27500 |
6894 |
|
Sep |
25591 |
6190 |
|
Oct |
25287 |
4802 |
|
Nov |
22992 |
4451 |
|
Dec |
22413 |
3066 |
|
Jan |
22067 |
2604 |
|
Feb |
21403 |
2253 |
|
Mar |
24697 |
3348 |
|
2019/20 |
292472 |
66317 |
|
Apr |
24344 |
4956 |
|
May |
26304 |
4897 |
|
Jun |
26817 |
6153 |
|
Jul |
28205 |
6992 |
|
Aug |
26205 |
4853 |
|
Sep |
24789 |
4647 |
|
Oct |
25083 |
5753 |
|
Nov |
22754 |
5715 |
|
Dec |
20381 |
6920 |
|
Jan |
21936 |
5797 |
|
Feb |
22010 |
5341 |
|
Mar |
23644 |
4293 |
|
2020 |
||
|
Apr |
25031 |
3095 |
|
May |
26553 |
4851 |
|
Jun |
25219 |
5469 |
|
Jul |
25479 |
4871 |
|
Aug |
27312 |
7470 |
|
Sep |
25962 |
6747 |
RC 101
|
Year |
Total Calls Received |
Abandoned Calls |
|---|---|---|
|
2016/17 |
124804 |
25838 |
|
Apr |
12658 |
966 |
|
May |
11036 |
903 |
|
Jun |
11492 |
2099 |
|
Jul |
11548 |
3144 |
|
Aug |
11329 |
3375 |
|
Sep |
10784 |
3596 |
|
Oct |
9734 |
2088 |
|
Nov |
9863 |
2066 |
|
Dec |
9128 |
2254 |
|
Jan |
8607 |
1119 |
|
Feb |
8525 |
1521 |
|
Mar |
10100 |
2707 |
|
2017/18 |
105350 |
22971 |
|
Apr |
8917 |
2165 |
|
May |
9849 |
3419 |
|
Jun |
9585 |
3719 |
|
Jul |
9175 |
2235 |
|
Aug |
9172 |
1479 |
|
Sep |
9113 |
1633 |
|
Oct |
9718 |
1725 |
|
Nov |
8508 |
1477 |
|
Dec |
7157 |
1071 |
|
Jan |
8351 |
1288 |
|
Feb |
7299 |
1227 |
|
Mar |
8506 |
1533 |
|
2018/19 |
101608 |
22945 |
|
Apr |
8305 |
1949 |
|
May |
8552 |
2127 |
|
Jun |
8634 |
2694 |
|
Jul |
9081 |
2916 |
|
Aug |
8726 |
2220 |
|
Sep |
8876 |
2659 |
|
Oct |
8965 |
2364 |
|
Nov |
8236 |
1788 |
|
Dec |
7688 |
1122 |
|
Jan |
8128 |
1162 |
|
Feb |
7763 |
1131 |
|
Mar |
8654 |
813 |
|
2019/20 |
107925 |
23522 |
|
Apr |
8611 |
970 |
|
May |
9111 |
1177 |
|
Jun |
9184 |
2095 |
|
Jul |
10615 |
2590 |
|
Aug |
9236 |
1725 |
|
Sep |
9256 |
2301 |
|
Oct |
9676 |
2766 |
|
Nov |
9389 |
3417 |
|
Dec |
7724 |
1814 |
|
Jan |
8857 |
1771 |
|
Feb |
8717 |
1539 |
|
Mar |
7549 |
1357 |
|
2020 |
||
|
Apr |
5618 |
290 |
|
May |
5918 |
248 |
|
Jun |
6836 |
494 |
|
Jul |
7336 |
479 |
|
Aug |
8008 |
602 |
|
Sep |
8212 |
573 |
Every effort is made to ensure that the data provided by Essex Police is accurate and complete. However, Essex Police systems are designed primarily for the management of individual cases and not for the purposes of providing data to answer specific FOI enquiries. Please note although data can be extracted from a number of sources via database queries the results may be subject to inaccuracies. Care should be taken to understand our return when considering the interpretation or further use of the data.
Essex Police trusts that the information provided is of assistance. Thank you for your interest in Essex Police.