Live Chat is an online service available on our website Monday to Friday (excluding public holidays) between 10am-9pm, where you can send and receive real-time direct messages with an online digital 101 operator.
To use the service, select the ‘Live Chat’ icon at the bottom right of your screen when your on our website. It can be accessed from a desktop computer, laptop, tablet or mobile phone.
We still have our 24-hour 101 service which people can call if they feel it is more appropriate to speak to us or don't have access to the internet.
If it's an emergency or someone is in immediate danger please call 999 now.
If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.