Complaints Feedback
12 June 2023
Version 1.0
Specific Privacy Notice
Complaints Feedback
Aim: Opportunity for members of the public to provide feedback on the way in which Essex Police handles complaints.
Introduction
This Specific Privacy Notice has been created to make it easier for you to understand what personal data Essex Police processes about you, how and why it will be used in connection with Historical Data Wash (HDW). It is a requirement of the Data Protection Act 2018 (DPA) and UK General Data Protection Regulation (UK GDPR).
It is subordinate to, and should be read in conjunction with, the force’s high-level Privacy Notice.
The high-level Privacy Notice provides you with complete details of the rights you have relating to the personal data we hold about you now and any personal data we might collect about you in the future.
If you require this Specific Privacy Notice in Braille or in another language, please contact the Force’s Data Protection Officer (contact details below).
Privacy Information
Who is the Controller (the person who determines the purpose and means by which your personal data is processed) and what are their contact details?
The Controller is:
Chief Constable of Essex Police
Essex Police HQ
PO Box 2
Chelmsford
CM2 6DA
Article 13(1)(a)
Article 14(1)(a)
What are the contact details of Essex Police’s Data Protection Officer?
Data Protection Officer
Essex Police HQ,
PO Box 2
Chelmsford
CM2 6DA
Email: [email protected]
Article 13(1)(b)
Article 14(1)(b)
For what purpose(s) is my personal data intended to be processed by Essex Police?
Opportunity for members of the public to provide feedback on the way in which Essex Police handles complaints. This initiative seeks to improve our handling of complaints – including collect data on ‘protected characteristics’ so that fairness of treatment and opportunity can be monitored. This is a retrospective view of the complaints system, so that the complainant can be assured that their view will not affect the outcome of their complaint.
To remove your consent please email [email protected] with sufficient information to locate your survey (i.e. your name, if given).
Article 13(1)(c)
What are my rights under the DPA?
You have the following rights under the DPA:
- Right of access to your personal data
- Right of rectification of your personal data
Article 13(1)(c)
Article 14(1)(c)
- Right of erasure of your personal data or the restriction of its processing
Article 14(1)(d)
- Right to lodge a complaint with the Information Commissioner
Article 13(1)(e)
Full details of those rights and how to exercise them can be found in the force’s high-level Privacy Notice. It can also be obtained from:
Information Rights Team
Essex Police HQ
PO Box 2
Chelmsford
CM2 6DA
Email: [email protected]
Article 13(1)(f)
Article 14(1)(f)
Is there any other information that is necessary to enable me to exercise any of rights listed at 4 above?
No
Article 13(2)(a)
Article 14(2)(a)
What is Essex Police’s legal basis for processing my personal data?
General purposes:
UK GDPR Lawful Basis – Article 6(1)(a) consent and Article 9(2)(a) explicit consent
Article 13(2)(b)
Article 14(2)(c)
How long will my personal data be retained by Essex Police?
All personal data processed in connection with this initiative will be retained in accordance with the Force’s Retention Schedule.
Article 13(2)(c)
Article 14(2)(d)
Who could Essex Police disclose my personal data to?
Should your complaint be required to be viewed by the Independent Office of Police Conduct (IOPC) it is possible that the information you have provided as part of this feedback survey will be shared.
For clarity, there are no fields that mandate a response within the feedback survey – therefore the complainant can choose to provide feedback anonymously.
Article 13(2)(d)
Article 14(2)(e)