Contact Centre
Every year in Essex, we answer more than a quarter of a million calls to 999 and around half-a-million calls to our 101 service.
If someone needs to contact the police, it's likely it's because they need our help. They could be a victim of crime or trying to help someone else. They may be feeling frightened, upset, distressed or even angry. Whether someone contacts us by phone or using our digital 101 service, whoever they speak to has an important role to play in making sure they get the help they need.
Our Contact Centre are the first point of contact for Essex Police. They are available 365 days-a-year, seven-days-a-week, 24-hours a day. The team will take emergency and non-emergency reports from the public. They will remain calm, even in the most difficult situations, and make sure we get to those who need our help the most.
Their skills and professionalism mean we can continue to help people, keep our communities safe and catch criminals.
Join our team
Here you can find out about opportunities to work within our Contact Centre team.
Contact Centre Officer
We're looking for capable and diligent people to join our team as a Contact Centre Officer.
Contact Centre Officers are responsible for answering calls from the public and recording reports of crime. This includes those calling us on 999 in an emergency.
We're looking for those who can work quickly under pressure and remain calm, even in the most challenging of situations. While reassuring the caller, you will need to gather as much information as you can. This will help to determine the response needed. The information you collect is integral in not only keeping the public safe, but our police officers too.
This is a challenging role which offers variety and experience in policing. No two days will be the same. And your role in helping those who need us, will give you genuine satisfaction.
The role operates on a rotating shift pattern to ensure we are available for the public 24 hours-a-day, seven days-a-week.
As a Contact Centre Officer you will earn between £24,921 to £27,351 per year.
This does not include the 20% shift and weekend working allowance, which takes yearly salary up to between £29,905 to £32,821.
Full time - 37 hours per week
This role operates on working six days in a row, followed by four days off. This will consist of working two early shifts (morning to afternoon), two late shifts (afternoon into night) and two night shifts (overnight).
You will be expected to work bank holidays including Christmas, New Year and Easter, if you are scheduled to work that day as part of your shift pattern.
Full training and support will be provided throughout.
When you join, you will receive classroom-based criminal law and effective communications training. This will include learning about the relevant legislation and procedures. You will also learn how to use the communication systems.
You will then move to on-the-job training. Here you will work alongside an experienced tutor. Your tutor will guide you through taking real calls from members of the public, offering you feedback and advice as you go.
Once you have completed your training you will begin your working shift pattern with support from our tutors.
Register your interest
Applications for the Contact Centre Officer role are currently closed.
To be kept informed of any future opportunities please register your interest and we will be in touch as soon as the role opens again.