Each year, on average, the Resolution Centre Investigation Team receives 196,000 101 & Police officer telephone calls, 22,000 Online Reports and create 188,000 Investigation reports.

As a Resolution Centre Investigator, you will deal with non-emergency crime received via 101 telephone calls, online reporting and from internal & external agencies. Conducting initial investigations into a wide range of offence types which can include, but not limited to: criminal damage offences, public order offences, anti-social behaviour, theft and burglary. You will decide how Essex Police respond to these incidents by assessing the level of threat, harm, risk and solvability ensuring all investigations are proportionate and appropriate.

You will ensure that each incident dealt with complies with legislation, including National Standard for Incident Recording, National Crime Recording Standards and Home Office Counting Rules.

Is this a role for you?

You will be the first point of contact for Essex Police, so if you are able to communicate effectively, demonstrate empathy and patience whilst simultaneously gathering as much information as possible and making decisions based on the facts presented, then we look forward to hearing from you.

You will be provided with all the training, support and encouragement you need to become the best Resolution Centre Investigator you can be. Staff development is important to us and once you are trained, we can support future aspirations, becoming a Resolution Centre Senior Investigator or Resolution Centre Supervisor should this be where you wish to progress your career.

We are looking for the following skills to meet the role requirements:

Personal characteristics

Our Resolution Centre Investigator will need to:

  • Be resilient, self-motivated, flexible and possess both initiative and good self-organisational skills.
  • Possess professional integrity, excellent listening skills and be able to effectively communicate with individuals over the telephone, demonstrating empathy, patience and apply judgement based on the facts presented.
  • Possess the ability to analyse information gained and make decisions according to policy guidelines without referral to a supervisor.
  • The ability to work within a team as well as being self-motivated when unsupervised to manage workload.

Desirable skills required:

  • Excellent typing and IT skills
  • Excellent written and verbal communication skills
  • Previous experience of working within a Customer Service environment
  • Awareness of diversity in the community
  • Understand the importance of honesty and Integrity

We offer a competitive salary shown below:

Starting salary - £21,385 to £23,406 (pro rata) plus up to 20% shift allowance dependant on shift pattern and additional weekend working allowances. Based on an average 37 working hour week.

To work for Essex Police you must:

  • Be 18 years or older
  • Not be registered bankrupt or subject to a County Court Judgement or an Individual Voluntary Arrangement
  • Have permanent right to live in the UK
  • Have lived in the UK continuously for the last 3 years (this does not apply if you've been abroad with the British Armed Forces)
  • Not be a member of the British National Party or similar organisation.
  • Declare any previous criminal convictions or cautions (including those spent), fixed penalty notices, traffic offences or any involvement with the police as this may affect your application. 
  • GCSE in English at Grade C or equivalent (Evidence needs to be attached to your application)

About The Resolution Centre

Open 24 hours a day, 7 days a week, 52 weeks of the year. This will mean working bank holidays, Christmas and New Year’s Eve.

The Resolution Centre is based at Essex Police Headquarters in Chelmsford.

Training consists of an initial 6-week induction package covering topics including Law, Athena, Storm and a pass/fail PNC (Police National computer) Course. Followed by 6 weeks sitting with a tutor and taking part in call taking under supervision, during which time the staff member will be continually assessed and will be expected to achieve competent level in all the areas of the job role.

You will be fully supported and encouraged by our experienced trainers and tutors throughout your training.

You will be expected to work a rotating shift pattern which will cover 24/7 hours, 365 days a year, working early, late and night shifts (dependant on shift pattern). This may mean being rostered to work on Bank holidays and Christmas, New Year and Easter. We are offering full time hours (average of 37 hours per week).You will be given examples of the shift patterns at the Assessment Centre.

The application process consists of the stages below:

The application process will begin with submitting your online application via our website. The answers you provide will be shortlisted against our criteria, and if you are successful at this stage your eligibility to apply for the role will be assessed. If you pass both of these stages, you will be invited to an online written assessment.

The online written assessment will be held virtually, and consist of three parts – A literacy test, an audio recall test, and a report writing exercise. This should last no longer than an hour and a half.

If you are successful at the online assessment you will then be invited to a virtual interview with current Team Leaders in the Force Control Room. This will be a competency based interview based on the job description for the role.

After this, pre-employment checks will commence. This includes vetting (including security checks on yourself, your family and any declared associates), references and a medical questionnaire.

We're not currently taking applications for the role of Resolution Centre Investigator but you can complete our registration of interest form and we'll let you know when this role becomes available again in the future.