Job title: Intelligence Support Officer
Grade: SCALE 4/SCALE 5
Role code: END0206
Status: Police Staff
Home Office code: Organisational Support

Main purpose of the role

Research and dissemination of intelligence packages/reports from the Central Intelligence Bureau (CIB), ensuring knowledge and information is accessible to support operational policing activities, research threat issues thoroughly in order to maintain Officer safety, carry out allocated SPOC role/s as directed focusing on specific key areas of the organisation such as Child Exploitation, Domestic Violence to ensure the objectives and priorities of Essex Police are achieved.

Main responsibilities

  • Provide a comprehensive efficient and effective research, compilation and dissemination of intelligence packages/reports and identify intelligence relating to individuals, vehicles, crime and crime trends that require police attention and, where appropriate, escalate actionable opportunities and enquiries appropriately ensuring that standards in customer service are maintained.
  • Review the bi-query report highlighting items of potential risk and opportunities updating the intelligence bulletin for review, complete allocated actions appropriately, this will include research of databases, briefing entries and dissemination of reports present information in corporate format to maintain the integrity and continuity of information, carry out intelligence checks on key target and wanted offenders and disseminate appropriately in order to provide key information and support the service delivery of the intelligence function.
  • Liaise, develop and maintain productive working relationships with external agencies for the purpose of sharing relevant information ensuring that policy and procedure are observed in relation to the disclosure of sensitive and confidential information.
  • Manage and maintain the offender tracker document, briefing system, intelligence designated display board and relevant records, including updating the briefing and tasking documents, attend meeting/s as directed; both pre and/or post meetings where appropriate take actions and priorities concerning local offenders in order to support operational policing activities.
  • Act as single point of contact (SPOC) as directed by the Intelligence Co-ordinator on a rota basis which may include working outside core working hours, carry out intelligence duties unit as directed by the ICO and/or the duty Inspector, and ensure that all issues are dealt with in accordance with force policy and procedure.
  • Undertake research, interrogation utilising a variety of IT systems and any other pertinent police service/ force bespoke databases, to provide intelligence profiles and other products in support of major crime Investigations
  • Assist with research on live incidents as directed by ICOs providing relevant information focusing on threat/risk and officer system in a timely manner.
  • Organise and prioritise own workload on a daily basis, responding to urgent requests as they arise in order to anticipate and meet changing demands. Complete informal training for new intelligence staff. Undertake ad hoc research and other reasonable duties as required by the ICO or Duty Inspector and ensure all issues are dealt with in accordance with force policy

- September 2014

Vetting level

Management Vetting required.

Necessary experience

The post holder must have good standard of education to GCSE level the ability to work on your own initiative and work well within a team. They will possess good verbal and written communication skills which are essential to this role in conjunction with the experience, initiative and ability of dealing with sensitive and confidential information. The post holder will be able to prioritise his/her own workload to meet deadlines. They will be reliable and have an organised and methodical approach together with strong organisational skills and significant attention to accuracy and detail.

The post holder will also possess proficient research skills and be able to analyse information to enhance the service offered by the unit along with competent IT skills and a thorough working knowledge of Microsoft Office products and also be able to rapidly familiarise themselves with new and emerging technology, where appropriate securing appropriate development opportunities, in order to gain maximum utilisation of existing products.

The post holder may be required to travel to travel occasionally to other locations for which access to a vehicle is needed.

This post is deemed to be a designated post and vetting clearance is a pre-requisite of employment in designated posts and the post holder will be subject to management vetting assessment every 7 years.

National security vetting clearances are reviewed every 10 years.


Analyse Critically (Level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally Aware (Level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and Open-minded (Level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.


Impartiality (Accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills

Health & Safety (Level 3)

Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Information Gathering & Analysis (Level 4)

Is able to identify reliable and appropriate sources of information and select methods of gathering information which are efficient and effective. Has a working knowledge of legislation and policy relevant to the collection, recording, storage and distribution of information.

Information Management & Technology (Level 4)

Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.

Knowledge of Police Environment & Policy (Level 4)

Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Technology (Level 3)

Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.

Risk Management (Level 5)

Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

National Occupational Standards


Plan and manage own workload


Evaluate information to determine its intelligence potential


Collect and evaluate information for intelligence analysis