Provide an efficient and co-ordinated range of administration services to the 7F ESMCP team, arranging, organising and supporting activities, collating management information, producing documentation and charting support through recognised project management processes to assist with the smooth introduction of projects and ESMCP initiatives in order to ensure the provision of efficient business support and a high quality standard of service.
Deliver an efficient support service to the ESMCP team, including the arrangement of stakeholder meetings, co-ordinate diaries and schedules, undertaking routine and complex administrative duties and developing and maintaining documentation and records.
Assist the ESMCP team in the project delivery and implementation of ESN to ensure that it is delivered on time, within budget and to quality.
Track requests from the national programme, tracking actions and providing updates for the board meetings and delivery groups.
Respond to complex enquiries from internal/external customers. Offer first line advice and assistance in relation to all related matters.
Work with senior stakeholders to identify and assess options and solutions for the implementation of digital functions.
Research, compile and present information as required including analysis as part of ongoing projects; pre and post implementation reviews ensuring continuous improvement principles are maintained.
Adjust and organise the timing and priority of work in order to ensure that information is made available in meetings, for working groups.
Document processes, procedure, guidance notes and training materials to support the delivery of ESMCP and ensure standardisation across the seven forces.
Educated to at least English GSCE or equivalent with relevant experience in data analysis and management of information. Previous project management experience would be an advantage.
Strong analytical and engagement skills.
Skills and ability to document working practices plus ability to design, and recommend new specifications including developing new ideas.
Experience in the use of IT and a good working knowledge of word processing, spread-sheets and databases.
Experience of working in an administrative role.
Must be highly-motivated, innovative and flexible with excellent time management skills.
Demonstrate effective verbal and written communication, presentation and interpersonal skills, with the ability to create and maintain positive working relationships with internal and external stakeholders.
Ability to work in a team.
Ability to work effectively with minimal supervision even when under pressure.
Ability to work under pressure and to tight deadlines is essential with excellent organisational skills.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.