Job title: Bodyshop Team Leader Grade: PO 1 Role code: E30422 Status: Police Staff Home Office code: Organisational Support
Main purpose of the role:
Provide an effective service across Essex and Kent workshops, ensuring maximum work throughput and quality of bodyshop accident repairs; through effective liaison with staff, internal departments and client/ customer and sub-contractors.
Manage the Bodyshop Technicians, undertaking performance appraisals, managing team and individual performances, identifying training issues and development needs, addressing discipline, welfare and capability issues, arrange staffing levels to cover absence, enhance individual and team competences to enable a constant high quality performance. This will include personally undertaking accident panel repairs to a professional standard as required.
Monitor the throughput of work for the Bodyshop ensuring that jobs are completed within appropriate timescales, to the required quality standards in order to achieve team and the Business Plan objectives.
Liaise with all workshop Managers and sections to co-ordinate and achieve best value from all available resources for the repair and refurbishment of Police vehicles and also that of other Blue light organisations in order to meet cost efficiencies as part of the Business Plan.
Review Bodyshop sub contractor estimates to ensure they are cost effective, undertake quarterly visits to contractors, ensuring sub contractors comply with Health and Safety regulations, liaise with Bodyshop subcontractors and issue them with appropriate authority to repair Police vehicles to meet policy guidelines in order to maintain accurate records of work undertaken.
Produce estimates and invoice information for internal and external customers, this includes the production of accurate paperwork documentation in support work undertaken, ensure that Technicians complete job cards correctly as defined by the systems and procedures in use, jobs, update the Audatex system, Fleet Management System and other related computerised records, liaise with the Finance department regarding claims/invoices, undertaking any necessary associated administrative duties, in order to maintain accurate and auditable records for the Command Team to produce appropriate reports.
Prepare inventories and complete Bodyshop administration, reviewing the usage and levels of equipment, liaising with line management in making recommendations for changes and improvements which includes overseeing bodyshop parts requirements and ensuring that requisitions for parts are actioned in order to maintain a well-equipped and cost effective workshop to support vehicle users.
Administer the provision of safe working practices within the workshops, through routine inspections of the premises, inspections of equipment, carry out risk assessments in accordance with policy, ensure staff wear the correct protective clothing, taking action where appropriate to identify and rectify any potential or existing breaches in order to ensure the working environment fully complies with Force Health & Safety policy and regulations.
Maintain up to date knowledge of the latest technological advancements within the transport industry and policing environment, interrogating a broad range of media, in order to ensure that technical developments and enhancements for the fleet are thoroughly researched and deployed where appropriate.
September 2014, Updated September 2021.
The post holder must have knowledge and understanding of vehicle Body repairs and maintenance covering panel beating, welding and bodyshop spraying, with the ability to provide specialist advice on repair, equivalent to NVQ level 3 or Btec in a body repair qualification.
Previous line management experience, undertaking staff appraisals, ensuring that staff are contributing to the business plan whilst maintaining positive working relationships is essential. The post holder will be used to working in Teams, but also be able to work on their own, but able to raise queries with line management.
The post holder must have a practical knowledge and understanding of Health & Safety regulations, including the identification and assessment of risks presented within the workshop environment.
The post holder must have working knowledge of a range of computer systems, including Microsoft Office applications (Word, Excel, and Outlook).
The post holder must have the ability to quickly become familiar with the Fleet Management System, Audatex and other related Transport Services databases.
The post holder should have good organisation and problem solving skills. The post holder must have clear and effective verbal and written communication skills with the ability to confidently liaise with all members of the organisation, external customers and partnership agencies.
A full Clean Driving Licence is essential.
The post holder should have knowledge of appropriate training required for technicians. In addition, the postholder will ideally have an awareness of police staff policies and knowledge and understanding of operational policing issues and the transport services business processes required to support these.
The post holder will have good organisational skills, be open to change and able to suggest improvement in working practices/administration processes without compromising quality. The post holder must have personal motivation and the ability to manage a high volume of administration loads.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Business Planning (Level 3)
Able to effectively contribute to the business planning process within a Division / Department. Demonstrates a broad understanding of the requirements of Force business planning and value for money. Identifies and recommends local objectives and targets for inclusion in the Division / Department plan. Takes responsibility for monitoring these and ensuring they are achieved.
Customer Services (Level 3)
Responds promptly and effectively to requests for assistance from customers, establishing and checking their service requirements.Understands the importance of completing accurate customer records and provides them with accurate and up to date information. Works well with others to improve standards of service and gathers information on customer feedback both positive and negative. Confident in face to face and telephone encounters with customers, accurately gauging needs and feelings through observation of behaviour and sensitive questioning. Is helpful and courteous at all times and remains calm, minimising potential conflict situations.
Driving (Level 3)
Can drive police vehicles following an authorisation test. Undertakes checks to ensure roadworthiness of vehicles before use including, tyre pressures, lights, fuel, oil and water. Completes vehicle mileage logs. Ensures that the vehicle is kept clean and tidy. Ensures security of police vehicles when leaving unattended. Conforms to all relevant legal requirements for the use of motor vehicles.
Health and Safety (Level 5)
Has received training which enables the effective completion of risk assessments and Health and Safety inspections of premises. Identifies defects or hazards and takes action to resolve any apparent health and safety issues within an area or department. Fully accepts responsibility for the safety of members of staff, as well as visitors and contractors. Monitors the application of health and safety related procedures for the area or department. Possession of a certificate level qualification in Health and Safety is desirable.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Internal Consultancy (Level 4)
Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.
Interviewing - General (Level 3)
Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Risk Management (Level 4)
Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.
Vehicle - Repair and Maintenance (Level 5)
Demonstrates high level skills in the repair and maintenance of a wide range of vehicles, including diagnosis and fault finding. Provides expert and clear technical advice relating to the service, repair, modification and/ or examination of vehicles to Vehicle Technicians, Police Officers and other customers. Effectively supervises the work of Technicians within the Workshop. Identifies opportunities for service improvements and monitors the utilisation and need for specialist equipment.
Vehicle - Special Design / Mod (Level 5)
Demonstrates a detailed and in depth knowledge of motor vehicle modification and design techniques. Able to consult with senior Police Officers within the Force in order to determine specific operational requirements. Able to design specialist vehicle adaptations to meet the particular needs of the Force. Influences manufacturers to produce relevant modifications as standard on new fleet vehicles.