Job title: Business Relationship & Pipeline Manager Grade: PO 3 Role code: EIT0030 Status: Police Staff
Main purpose of the role:
Develop and plan the contribution that IT can make to specific business objectives, processes and systems, establishing solid links between the Business Relationship and Portfolio Management functions and force/ ITS key processes, such as the change (ITIL), overseeing processes related to Portfolio Management, Business Relationship Management and the pre- start-up stage of the forces project management methodology and provide high level expert advice and guidance to key stakeholders, in order to exploit IT opportunities, align technology provision with organisational requirements and achieve improvements that maximise business benefits throughout Kent Police and Essex Police.
Provide high quality, expert consultancy and advisory services to key stakeholders, acting as advocate for technology related change, advising and informing customers of operational and back office related technology investment opportunities, managing enquiries and complaints, providing reports, participating in Project Boards, Working Groups, Committees, delivering briefings and attending meetings as required, in order to support the development and exploitation of IT services to support the delivery of operational and back office services.
Develop, own, record and report on the IT System and Service Roadmaps (Pipeline) on behalf of the operations and back office functions which identifies a chronology of IT enabled change requirements, including the longer term business roadmap for change, capturing IT requirements, ensuring that ITS is aligned to meet current and future business needs.
Scope new IT systems and related business process bids, conduct feasibility studies, undertakes high level analysis; identifying requirements, priorities, assessing business needs/benefits and costs through consultation with key stakeholders, in order to provide a clear foundation to present new or changed IT system/service proposals to force governance to make commissioning and funding decisions.
Design and create specifications covering the functional and non- functional, in line with IT Strategy and architecture, in support of the exploitation of new information and communication systems, consulting with senior police managers and IT specialists and processes to produce detailed business cases and designs for approval and funding and to ensure best use of force resources, in order to ensure that the Forces are able to exploit the potential of IT for service improvement, savings and transformational change.
Develop open and productive communication strategies and processes with stakeholders to provide for a key strategic link between IT and operations/back office functions, facilitating business group forums, implementing customer consultation processes, recording and analysing feedback, attending meetings, managing and escalating high level business complaints regarding IT performance, in order to effectively manage customer relations, help business users shape and determine priorities and ensure that levels of service matches users expectations
Develop proposals for IT business processes and standards for both Forces, identify development trends that could support and improve the delivery of operational and business requirements, determine programmes of work, define methodologies, priorities and quality assurance processes, ensuring that investigations are in accordance with agreed methods and procedures, ensuring that resources and capacity are optimally targeted according to operational and business priorities.
Manage and motivate staff within the Business Relationship and Pipeline Team, providing direction and leadership, staff appraisals, addressing welfare issues, advising on personal development, training and coaching, in order to maximise performance from individuals and satisfy personal aspirations, in order to ensure that staff fulfil their potential and contribute effectively to the Forces business.
Assist the Head of IT Programme Delivery and other senior management within IT Services in addressing strategic and planning issues, horizon scanning and innovation, service level management, business roadmaps, continual development and improvement of the business processes, methodologies and team performance, participate in county and regional working groups and forums to share best practice, supporting the development of strategy to technology alignments maps and helping ensure that current and proposed services and developments effectively support the Forces business and operational requirements
Management vetting req.
The Business Relationship and Pipeline Manager will be educated to a degree level, ideally with the ITIL Managers Certificate and/or Benefits Management and Business Acceptance Practitioner (Information Systems Examination Board), or equivalent. They will need to be strong in the principles, methods, techniques and tools for the effective management of projects from initiation through to implementation (PRINCE2), including methods and techniques for contract procurement. The post holder will require SFIA skills of Benefits Management and Stakeholder Relationship Management, both at Level 6.
They will possess a thorough knowledge of the policing and business operating environments and be able to demonstrate a strong awareness of the uses of IT within the police service and appreciate trends/developments and anticipate associated implications. The post holder will have a detailed understanding of the forces policy framework, management structures and reporting procedures, and will be able to think strategically. They will be highly skilled in horizon planning and innovation with the ability to forward plan to identify opportunities for further improvement and innovation to business benefits.
They will require strong planning, communication and presentation skills and will be proficient in project quality management and programme management. The post holder will be familiar with a range of analysis, modelling and design methods and have a good current knowledge of IT standards, applications and trends.
The Business Relationship and Pipeline Manager will be a passionate advocate for technology related change. They will expert in business analysis techniques including functional business models, statistical process control and relational data modelling. They will need to be experienced with information modelling tools techniques which can be used to document an understanding of the structure, relationships and use of information within Kent Police and Essex Police. This may incorporate usage model, entity model, class diagram, relational data model, data flow model.
They will need to be familiar with the forces IT infrastructure, performance standards, service desk procedures, corporate quality and IT technical design, change management processes and the forces governance and commissioning processes and bodies. The post holder will require strong analytical skills and the ability to convey new ideas clearly to people at all levels and gain the participation and commitment of others to change.
The post-holder will require good managerial skills with the ability to provide co-ordination and advice to technical staff. Excellent communication, presentational and interpersonal skills are essential for the role-holder to be effective. They will need to have credibility and the confidence of Chief Officers, Members of Police Authorities and senior police personnel to influence developments over a range of important IT developments.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Budget Management (Level 5)
Knows how to access and request routine financial management information, to inform decision making. Considers alternative courses of action having discussed the financial implications with the budget manager. Is able to produce costed options for consideration by the budget holder.
Business Planning (Level 5)
Manages the production of the Division / Department Business Plan, ensuring it supports the strategic aims of the Annual Force Policing Plan. Monitors and reviews local plans and ensures objectives and targets are achieved. Instigates remedial action where necessary. Advises Chief Officers of successes to ensure these are effectively communicated both within and outside the Force.
Customer Services (Level 5)
Identifies improvements in service delivery through analysis of customer feed back and performance monitoring. Initiates change in response to customer requirements and evaluates changes designed to improve service to customers.
Health and Safety (Level 4)
Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.
ICT - Systems Implementation (Level 5)
Has significant experience in implementing computer systems, exhibiting a high degree of proficiency in several technical disciplines. Able to work with and influence systems designers, programmers and suppliers in the delivery of working systems. Likely to have extensive experience in a range of IT systems and to have or be working towards membership of the BCS or equivalent.
Internal Consultancy (Level 5)
Provides expert consultancy support, advice and guidance to senior managers in Departments and Areas. Understands and agrees client requirements. Agrees the level of service required after exploring all relevant options and consequences to ensure best value. Utilises appropriate techniques to gather and analyse specific, high quality data. Possesses the ability to influence others and gain commitment to action. Able to provide a seamless consultancy service.
Knowledge of Police Environment and Policy (Level 5)
Has a thorough understanding of the police service, nationally and locally, and is proactive in developing proposals which affect the way Kent Police and/or Essex Police operates. Possesses a detailed understanding of the inter-relationships between activities, roles, functions, and how organisation structures and police systems work. Understands and impacts on working procedures, practices and policies within areas of responsibility and ensures that these are followed at all times. Contributes to Force goals and is laccountable for delivering local business plan objectives.
Management of Police Information (MOPI) (Level 5)
Has sufficient understanding of the NPCC records management policies be able to offer appropriate guidance and support to staff. Is able to identify the appropriate MOPI group for any record with a policing purpose and ensure that all policing records within the team are retained, reviewed or destroyed in line with the MOPI codes of practice. Quality assures staff to ensure a full understanding and compliance with the APP for Information Management (incorporating MOPI guidance), highlighting failings and taking appropriate action as required. Ensures training and / or refresher training is provided and completed. Ensures that systems are correctly linked together to ensure effective management and recording of information across systems. Appropriately reviews digital information held on system(s) and physical records in storage to ensure that they are retained only where there is a policing purpose. Complies with relevant policies and procedures in respect of prioritisation, sanitisation, dissemination, sharing, relevancy, accuracy, adequacy and timeliness.
Risk Management (Level 4)
Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.