Job title: Citizens in Policing Co-ordinator Role code: EGE4102 Status: Police Staff
Main purpose of the role:
Co-ordinate and administer all supporting activity to Police Staff Volunteers (PSV) and Volunteer Police Cadets teams, including PNC/ PND/ Athena checks ensuring CiP/ LPSU are GDPR compliant, providing the training and guidance to all staff within CiP/LPSU on GDPR, compiling & undertaking presentations, ensuring both internal organisations and external partners are fully aware of the varied roles and services within CiP. Works closely with the Vetting Team Leaders ensuring compliance around vetting procedures is adhered to, undertaking decisions relating to PSV/ Cadet vetting.
Provision of an administrative service to the Citizens in Policing command, including conducting PNC, Athena and PND checks regarding potential applicants for CSAS, Cadets, Police Support Volunteers and Active Citizens, maintaining the LPSU Asset Information Register, identifying when updates/reviews are required as part of the risk assessment process for Data Information Assets, maintaining the database of Active Citizens, Police Support Volunteers and Volunteer Police Cadets (350 Cadets) , supporting the Cadet and Volunteer Coordinators & maintaining the CiP web page, ensuring the most up to date information is available for CiP and that the site provides appropriate links and sign posting regarding Active citizens, Cadets and Community Safety Accreditation, maintaining the database for the VPC Duke of Edinburgh Scheme, and associated tasks.
Identify suitable candidates, arranging placements for Volunteers, this includes working with relevant departments and partnership agencies to maximise the opportunities for combined recruitment events, assessing the suitability of candidates for available roles and directing to the most appropriate role within the CiP community
Act as a point of contact to support Neighbourhood and other Watch schemes and Partner Agencies countywide, particularly with regard to administration and training, providing support and training to the Neighbourhood Watch (NHW) executive and membership regarding, the NHW Database, regular attendance at NHW meetings and the creation of reports for management regarding NHW membership and activity and the use of ECM to maximise the efficiency from these schemes.
Liaise with Community Safety Partnership members and members of Community Safety Hubs to provide administrative support, meeting secretariat and advice and support regarding the use of the Community Safety Accreditation Scheme (CSAS), Volunteer Police Cadets, Active Citizens and Police Support Volunteers, undertaking initial visits to organisations considering joining the CSAS to provide information and guidance regarding the scheme, including a review of organisations policies, procedures and work ethics, liaising with the CSAS national lead with any queries and preparing reports and recommendations for the Chief Constables Designated Officer as to the suitability of the organisation to join the scheme.
Ensure all "volunteers" (includes CSAS members) are updated regarding local contacts and have access to the requisite level of support, acting as initial contact for any issues that arise, dealing with telephone and correspondence enquiries, giving advice where appropriate, and signposting people to a network of contacts within the voluntary, public and business sectors, wherever possible championing local volunteers to get involved in their communities create a strong local spirit and keep those communities safe.
Deliver presentations to Partner Agencies, Local Policing Teams, accredited organisations and volunteers to provide support, training and updates to those organisations involved in Citizens in Policing either through CSAS, Cadets or PSV/Active Citizens, including working with agencies such as Essex County Fire and Rescue, Community Safety Partnerships and Local Authorities to develop and share best practice solutions regarding the use of volunteers, Cadets and Community Safety Accreditation Scheme members and Volunteer Police Cadets & delivering information via local radio, newspapers, parish magazines and newsletters to increase awareness of the Community Safety Accreditation Scheme (CSAS), Volunteer Police Cadets, Active Citizens and Police Support Volunteers.
Arrange and attend regular meetings with Eastern Region Forces, National and Home Office leads with regard to CSAS, Volunteer Police Cadets, Active Citizens and Police Support Volunteers and evaluate data and provide updates for policing teams regarding outcomes and concerns from those meetings in order to co-ordinate activities and support the effectiveness of Local and District policing, collating and analysing information from a wide variety of internal and external sources relating to committed crime, working proactively, in order organise meetings to address local concerns.
The post holder must be able to work alone using own initiative as be able to be a team player with an ability to manage time effectively and work in cost effective manner.
The post holder must have excellent communication and interpersonal skills, be a confident public speaker, and the ability to demonstrate empathy when dealing with sensitive matters.
The post holder must be positive about change, be able to adapt to changes, be flexible and open to suggestions and forward thinking.
The post holder must be able to plan and organise their own workload and work to deadlines, proficient in IT systems e.g. Word, Excel and PowerPoint.
Access to a vehicle is required ( with appropriate Business Use Insurance) due to requirement to attend off site meetings and engagements.
Analyse Critically (Level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, Support and Inspire (Level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally Aware (Level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and Open-minded (Level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take Ownership (Level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Customer Services (Level 3)
Responds promptly and effectively to requests for assistance from customers, establishing and checking their service requirements.Understands the importance of completing accurate customer records and provides them with accurate and up to date information. Works well with others to improve standards of service and gathers information on customer feedback both positive and negative. Confident in face to face and telephone encounters with customers, accurately gauging needs and feelings through observation of behaviour and sensitive questioning. Is helpful and courteous at all times and remains calm, minimising potential conflict situations.
Health & Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
ICT - Communications Technology (Level 2)
Understanding of this technical skill needs updating to give the post holder a sound basis to perform the requirements of the role. Needs further time in the role to gain experience under tuition and guidance to successfully apply this technical skill to the required level. Support and development in this area is necessary for successful application of these standards in practical situations.
Mgmt of Police Information (MOPI) (Level 3)
Has a basic understanding of the APP for Information Management (incorporating MOPI guidance) and its practical application. Recognises when there is a policing purpose to record information. Is familiar with the NPCC Retention Schedule. Takes personal responsibility to ensure information is recorded accurately and is retained for as long as it has a policing purpose and is stored in such way to allow it to be accessed by those with legitimate reason. Securely disposes of material which no longer has a policing purpose. Has successfully completed all standard relevant Information Management and Security, training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents.
Risk Management (Level 3)
Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.