Job title: Detention Officer Grade: SCALE 4 Role code: EGE3004 Status: Police Staff Home Office code: Operational
Main purpose of the role:
Assist with the safe and effective detention of arrested persons in custody, undertaking duties as directed by the Custody Sergeant, from arrival to departure, including risk assessment, care and supporting the investigative process in line with PACE and Authorised Professional Practice. Assist in the management and effective running of the custody environment and carry out functions within the custody environment that reduce reoffending, prevent crime and keep the public of Essex safe.
The following indicate the main responsibilities and accountabilities for the role. You will be expected to undertake those appropriate to local structure and requirements. You may also be expected to undertake other reasonable duties commensurate with your grade.
Assist with the reception of prisoners in custody, searching of prisoners, documenting and securing prisoners property, including valuables and medication, co-ordinating the detainees care plan, including a comprehensive risk assessment to enable the custody officer to authorise the correct level of detainee observation regime, relevant referrals and interventions including arrangements for the attendance of nurses, mental health workers, solicitors, appropriate adults, interpreters, mediators and domestic contact as required, to enable the efficient management of custody reception.
Support the Custody Sergeant as and when required to maintain the safety, security and hygiene of the custody environment, welfare of prisoners and general administration contributing to the efficient day- to-day management of the custody service whilst ensuring compliance with PACE at all time; utilising the custody inspection regime to ensure a high standard is maintained including basic cleaning of the suite and equipment, including liaison with other departments as necessary.
Monitor, supervise and control the movement of prisoners, patrolling the custody complex, supervising visitors, managing exercise and washing/hygiene arrangements, undertaking regular observations of prisoners at appropriate intervals including constant observations for medical reasons. Monitoring and dealing with routine welfare requirements and referring observations to the Custody Sergeant where appropriate, in order to contribute to the assessment of needs and risks presented by each prisoner and to ensure that prisoners remain safe and secure in police custody, rousing detainees in their cells as required.
Take samples for DNA analysis, carry out drug testing under the Drug Testing on Arrest scheme, take fingerprints, process any other authorised non-intimate samples including footwear scans, ensuring compliance with PACE at all times, in order to manage and obtain high quality data capture. Where force is required to take fingerprints, assist police officers in the process by operating the live scan machine. Take image captures of detainees prior to their release from Custody, utilising available equipment and filing appropriately to ensure images are retained for future usage, completion of information reports on ATHENA for any intelligence gathered in course of duties. Conducting the intoximeter procedure for officers where required.
Initiate PNC, Athena, and other data checks on prisoners, conducting further research when appropriate and briefing relevant parties of the intelligence gathered, processing Arrest Summons reports including updates & management of PNCB rejections, in order to ensure the maximum amount of high quality data is retained.
Assist with bail preparation and administration, including supporting the Custody Sergeant with bail updates and cancellations and processing of new information, in order to support the processing of prisoners through the Custody Suite, assisting officers by building the Charge/Caution/other disposal & bail data on Athena and issuing documentation on behalf of officers, in order to comply with all relevant Force policy and procedure.
Manage the administration of the custody suite including maintaining adequate stocks of all custody consumables. To include the management of laundry, co-ordinating the reporting and rectification of building and equipment faults, checking of alarms and maintenance of appropriate filing systems to ensure the efficient running of the custody suite.
Undertake tutoring of less experienced colleagues as and when allocated, ensuring accurate procedures are followed and details recorded appropriately to ensure that all record keeping / procedures are in line with laid down working procedures.
Recruitment vetting req.
The post holder should be able to work on their own initiative with the ability to plan and organise their own workload. As a key person within the Custody Suite the post holder will also have to work with others ensuring the required tasks are completed in what can be a pressurised environment.
The post holder will need strong interpersonal skills as they will need to communicate with prisoners who can be vulnerable or confrontational, as well as police officers and numerous outside agencies.
They will need to be literate with good IT skills, training on specific systems will be provided.
The post holder will also develop a working knowledge of the provisions of the Police and Criminal Evidence Act (PACE) The Authorised Professional Practice (APP) Essex Police policies and procedures It is a requirement of the role to successfully complete the Designated Detention Officers course which includes a PDP of competencies that will be signed off by management on completion.
The post holder is required to undertake regular mandatory training including defensive skills, first aid and defibrillator training.
The post involves shift work spanning 24 hours per day 365 days per year for which appropriate allowances will be paid. The post holder will be required to complete the Hepatitis B vaccination programme. The successful applicant will need to deal with colleagues and members of the public in a calm, professional, non-judgmental, non-discriminatory manner, being mindful of diversity and integrity. Also able to work within statutory guidelines surrounding the welfare of vulnerable prisoners.
Whilst you will be based at a specific station, there is a contractual requirement for you to provide cover within a nominated geographical area. You must therefore have a full manual driving licence and access to a vehicle (with appropriate Business Use insurance).
The geographical areas are: North: Chelmsford, Colchester, Clacton South: Harlow, Grays, Basildon, Southend.
Analyse critically (level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, support and inspire (level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally aware (level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and open-minded (level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take ownership (level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Drugs (Level 3)
Has a basic understanding of the various types of drugs and paraphernalia used to administer and manufacture illegal substances. Has a good understanding of drugs related offences, relevant legislation, the evidence required to support further investigation and an awareness of the support and assistance that other investigative officers and agencies can offer.
First Aid (Level 3)
Can take charge of a situation and render basic life support, if an injury or illness should occur, having satisfactorily completed (BLS) training covering choking, CPR, effective control of bleeding and the recovery position. Demonstrates competence to an approved standard and holds the required certificate. Retention of competence will be subject to basic refresher training and re-assessment every three years.
Health and Safety (Level 4)
Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment/technology is introduced.Completes annual reviews of skills passports, training needs analysis.
Information Gathering and Analysis (Level 3)
Able to collect and store information relevant to own work and make sure that it is accurate, up-to-date and in line with the organisation's policies and procedures. Information gathered is sufficient for the purpose.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Interviewing - General (Level 3)
Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.
Knowledge of Police Environment and Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Knowledge of Legislation and Policy (Level 3)
Demonstrates a sound working knowledge of all legislation, policies and procedures relevant to the current role. Familiar with all five codes of practice but particularly well versed in the practical application of codes A, B and E. Able to apply this knowledge to suit the needs of the current role.
Managementt of Police Information (MOPI) (Level 3)
Has a basic understanding of the APP for Information Management (incorporating MOPI guidance) and its practical application. Recognises when there is a policing purpose to record information. Is familiar with the NPCC Retention Schedule. Takes personal responsibility to ensure information is recorded accurately and is retained for as long as it has a policing purpose and is stored in such way to allow it to be accessed by those with legitimate reason. Securely disposes of material which no longer has a policing purpose. Has successfully completed all standard relevant Information Management and Security, training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents.
Photography and Digital Imaging (Level 3)
Has a basic knowledge of photography and digital images and understands how to use this in the current role. Has some practical experience of taking photographs and using images. Is able to use stills camera equipment and lighting techniques to record images that meet the requirements of the client. Undertakes cleaning and care of camera equipment and associated accessories to ensure that it is functional at all times.
Risk Management (Level 3)
Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.
Staff Safety (Level 3)
Has been trained in the skills and demonstrates the ability to apply elements of the staff safety programme. These are : Communication Skills and Unarmed Skills. Currently authorised to use these techniques, having received initial or refresher training within the last 12 months. Able to apply these techniques in practical situations minimising the risk of injury to themselves and ensuring their own safety and the safety of colleagues and members of the public.