Job title: Driving Training Manager Grade: PO 3 Role code: EV050532 Status: Police Staff
Main purpose of the role:
Manage, develop, review and enhance delivery of practical skills training for the force, including the provision and establishment of standards and methodologies of well-designed products, appropriate levels of assessment and accountability to satisfy rigorous National quality standards, meeting the needs of Essex Police to deliver appropriately skilled and trained officers and staff, delivering a first class service to the people of Essex that will embody the ethics and standards of the force in the employment of these principals.
Manage staff and the work of the department, driving staff performance in accordance with force and L&D priorities and objectives, providing expert advice and guidance, maintaining an effective staff succession plan, undertaking recruitment selection, designing selection processes, staff appraisals, training, coaching and development and dealing with issues of welfare, conduct and capability in line with force policy and employment legislation, to ensure high standards of service are provided at all times.
Direct the delivery of training and associated assessment within the faculties for which they retain ownership, in compliance with legislation and in accordance with force requirements, planning and agreeing training provision for external agencies and organisations, tracking income generation against departmental expectations whilst remaining cognisant of the budget for their designated faculty portfolio, planning to meet the training demand that supports the strategic needs of the force. This will include delivering lectures and practical sessions, including the delivery of certain elements of training programmes as necessary and giving presentations at a variety of levels on key learning issues.
Monitor, report on and develop course structure to ensure the optimum -investment on return- for courses is delivered by their faculties, encompassing post implementation and periodic review of training, creating plans and making recommendations on how to deliver products that are fit for purpose, identifying risk and advising on and preparing reports with options to ensure the department remains abreast of developments and financially responsible, assisting in the preparation of business cases for training programmes and Learning and Development business.
Provide advice and guidance in relation to all aspects of training and associated standards, acting as training subject matter expert on Force projects, providing high quality advice and guidance on training strategies, policies, systems, programmes and priorities, training and occupational standards, accreditation requirements and legislative and regulatory impacts, in order to ensure a continuously high standard of training delivery throughout the force.
Develop and maintain professional subject matter currency through participation in local, regional and National boards and working groups, developing contacts within other forces and organisations, maintaining an up to date knowledge of emerging issues and strategic considerations, reporting back and highlighting potential risk, planning and incorporating for any variance of material in training programmes, ensuring best practice is adopted and promulgated within the Department and Force.
Quality assure all aspects of training for the force, through personal observation and dip testing to assure adherence to Force standards, providing coaching, feedback, advice and guidance or implementing remedial actions as appropriate, ensuring the consistent application of policy, practice and procedures in compliance with all relevant legislation, national guidance, force policy and associated standards.
Undertake a variety of bespoke managerial functions that support the wider Learning and Development sphere of responsibility, including the Strategic Co-ordination Centre, Casualty Bureau, Open Days and Conferences, planning, supporting and facilitating this range of functions, working in liaison with internal and external partners to ensure effective delivery of these additional high-profile Force responsibilities.
Build and maintain professional relationships to enhance programme delivery by working and engaging with the public, actively engage with communities, partners and stakeholders against both local and national delivery requirements, attend identified internal and external meetings at local, regional and national level maintaining an up to date knowledge or emerging issues impacting on our community.
The Training Manager will hold a suitable training qualification at a minimum of Level 4, such as a Certificate of Education, PTRLDP or equivalent, and have demonstrable practical experience and an up to date knowledge of training in a range of styles appropriate to the subjects covered by the Directorate. The post holder will also be skilled in the design and delivery of training, and will have a proven track record in identifying training requirements and producing high quality training courses, which are fit for purpose.
The post holder will possess high levels of drive enthusiasm and commitment as well as strong interpersonal and communication skills. Good written communications skills are also essential. A highly organised approach is crucial in order to plan and co-ordinate a wide range of training programmes. This post requires well developed, ethically centred managerial and leadership skills, in order to motivate, build and maintain high levels of morale across teams of trainers. The ability to think strategically, balancing resources with force priorities, and influence and contribute to business planning processes is also vital.
The post holder will possess previous experience in management in an organisation and have a clear understanding of organisational culture, environmental and complexity of local policy and procedure. They will have proven credibility of dealing with staff and performance issues, whilst managing a number of different work streams at any one time.
A comprehensive understanding of Police roles, organisational culture and environmental issues is essential, in order to gain the credibility of officers and staff at all levels throughout the force and at regional/ national forums.
The post holder will be familiar with a range of Force IT software packages including Word & Excel and power point in order to fulfil these duties.
The post holder will possess a high level of proficiency and expertise relating to best practice and training quality standards, procedures for accreditation, business planning, design of training programmes, policies, systems quality assurance and performance review for both internally and externally provided training.
Analyse critically (level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, support and inspire (level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally aware (level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and open-minded (level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take ownership (level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Budget Management (Level 4)
Accountable for and capable of managing a set budget. Fully conversant with financial regulations, processes and procedures and the responsibilities placed upon the budget holder. Capable of and responsible for authorising expenditure from a local budget and aware of the implications of certain courses of action. Can make budgetary decisions having given due consideration to best value.
Business Planning (Level 4)
Gathers relevant information and statistics to support the business planning process at Division / Department level. Identifies key objectives in order to improve local performance and ensures these are aligned with the Force Strategic Aims. Effectively communicates agreed objectives and targets to the local workforce. Plans for and ensures the best use of resources and value for money.
Driving (Level 3)
Can drive police vehicles following an authorisation test. Undertakes checks to ensure roadworthiness of vehicles before use including, tyre pressures, lights, fuel, oil and water. Completes vehicle mileage logs. Ensures that the vehicle is kept clean and tidy. Ensures security of police vehicles when leaving unattended. Conforms to all relevant legal requirements for the use of motor vehicles.
Health and Safety (Level 4)
Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment/technology is introduced. Completes annual reviews of skills passports, training needs analysis.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Interviewing - General (Level 4)
Has received some training in reliable interviewing techniques and is able to apply these techniques fairly, consistently and to good effect. Identifies the key issues for examination and tests these using open and probing questions. Identifies weaknesses and inconsistencies in the account and seeks clarification. Keeps good written records of the interview for future.
Knowledge of Police Environment and Policy (Level 5)
Has a thorough understanding of the police service, nationally and locally, and is proactive in developing proposals which affect the way Kent Police and/or Essex Police operates. Possesses a detailed understanding of the inter-relationships between activities, roles, functions, and how organisation structures and police systems work. Understands and impacts on working procedures, practices and policies within areas of responsibility and ensures that these are followed at all times. Contributes to Force goals and is laccountable for delivering local business plan objectives.
Knowledge of Legislation and Policy (Level 6)
Demonstrates a complete appreciation of the responsibilities given to individuals for key decisions under the legislation, policy and procedure relevant to the current role. Able to offer practical advice and develop others on all aspects of the legislation, policy and procedure where appropriate. Able to apply detailed knowledge of law and procedure relating to the investigation and management of complaints to achieve a satisfactory resolution within reasonable timescales.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Risk Management (Level 5)
Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.
Training (Level 6)
Consistently demonstrates initiative and enthusiasm for developing and creating training courses. Takes a 'global' perspective of training within the Force, regularly reviews course content to maintain its relevance and accuracy. Maintains an up to date awareness of training innovations, and changes occurring within the Force.