Job title: E Learning Developer Grade: SCALE 6 Role code: EV050542 Status: Police Staff
Main purpose of the role:
Facilitate the design and development of computer based learning through the development of training aids and programmes utilising a wide and varied range of technology based products. The role involves operating a web based learning management system that can interface with mobile devices requiring the post holder to support trainers in ensuring that the system is kept up to date and support development of new software packages as required. Liaison with interdependent departments such as SAP and IT has become vital and will continue to be so. The role has evolved into the training of other staff in the use of the system in order for them to be able to further develop its use within their own teams.
Facilitate the development, design and production of software packages through an externally hosted learning management system to provide computer based learning for all levels of staff, both internal and external, assisting the relevant course director involved in the provision of the skill and expertise to provide packages of the highest standard.
Design, produce and train others in the use of training material in LMS, PowerPoint, Word and other software applications, slides or text based materials for a wide range of courses in relation to communication, information and briefing purposes, in order to support computer based training delivery. You be responsible for ongoing system administration and maintenance of the Learning Management System (LMS), this will involve close liaison with the Suppliers of the LMS and ITD to ensure the platform works in harmony with other force operating systems and continues to do so.
Research, develop and review the content and material of products to ensure the continual development of packages and the provision of the highest quality training in this field.
Ensure any changes to working practices within the Force, including procedural changes etc, are updated on all software packages used on courses to ensure they maintain their relevance and reflect current working practices and procedures.
Identify opportunities, risks and benefits of Technology Based Learning, representing the Force as required, in order to advance and develop innovative learning strategies, introduce new ideas, and ensure continual development of the technology based systems, researching new and emerging technologies and equipment, making recommendations and advising on the suitability of any potential systems, in order to provide consultation and advisory support and assist with the continued provision of high quality cost effective training.
Liaise and maintain links with operational training leads in order to ensure that all training provided fully reflects the operational processes and procedures of the Force and current working practices.
Deliver training to L&D staff Kent and Essex to a range of levels of access in order that they are able to best use the LMS to deliver the operational Training requirements.
Perform essential functions in response to a role held within the Strategic Co-ordination Centre in order to ensure effective delivery of these additional high-profile Force responsibilities.
July 2015, Amended April 2017
The post holder needs to have a proven track record in relation to technical abilities preferably with experience of working on web based platforms and Windows based systems with a good understanding of the technical workings of IT, audio and video equipment. Ideally the post holder should have a qualification in software and IT although not essential. The post holder should have experience in coaching/mentoring/training others preferably with regard the use of IT.
The post holder should have a good understanding of Force Policy, Procedure, and the policing environment and working practices.
A good comprehension of training in particular strategies, guides, plans and the ability to deliver training on a wide range of subjects.
The ability to understand and develop information technology that supports the delivery of the training is essential.
Collaborative (level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, support and inspire (level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally aware (level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and open-minded (level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take ownership (level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
Analyse critically (level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Health & Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
ICT - Networks (Level 5)
Fully conversant with the overall operation and requirements of one or more network environments, such as Novell NetWare. Able to monitor and diagnose network performance and can plan, devise, cost and implement office cabling schemes in compliance with Force technical standards. Has a working knowledge of network management issues, essential network protocols, and intelligent network components such as routers and bridges. Able to provide advice and assistance to technical support staff on detailed technical issues. Can effectively monitor subcontractors undertaking data network cabling work and liaise with suppliers to resolve faults and identify alternative solutions.
ICT - Programming, Analysis & Design (Level 5)
Has a detailed knowledge of several programming environments and is able to undertake detailed analysis, specification and design for other programmers to undertake work. Understands and applies software standards and analysis methodology as appropriate.
ICT - Systems Implementation (Level 3)
Able to integrate and configure diverse hardware, software and network components into a working system in line with detailed specifications. Proficient in one or more major components of a system, e.g. Microsoft Office.
Information Gathering & Analysis (Level 5)
Information gathered is sufficient, valid and reliable and is consistent with the organisation's values, policies, guidelines and procedures. Able to deal with situations when information is insufficient, contradictory or ambiguous. Able to organise and interpret information so that conclusions can be drawn.
Information Management & Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Internal Consultancy (Level 4)
Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.
Know. of Police Environment & Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Knowledge of Legislation and Policy (Level 4)
Has a thorough understanding of all legislation, policy and procedure relevant to the current role. Able to apply this and offer advice to colleagues as necessary.
Mgmt of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Technology (Level 5)
Expert in the use of one or more office software products. Is proficient in the use of these packages to significantly enhance the quality and/or presentation of work required within the role. This is likely to relate to the use of spreadsheet, database or desktop publishing packages and may include the manipulation of reports, moving data between applications, using scanning or optical storage peripherals, etc. to make the best use of information Recognises and makes the best possible use of office systems and/or understands how office systems can be used to improve the way work is undertaken.
Photography and Digital Imaging (Level 4)
Demonstrates a sound working knowledge of all aspects of photographic and digital imaging. Plans, prepares and undertakes assignments in a range of standard and non - standard situations. Aware of the technical products available that will enhance the final image. Uses colour, exposure, framing, lighting and printing techniques to produce results that meet client needs. Identifies processing and printing faults and is aware of their causes and treatments. Understands the range of different presentation, storage and retrieval techniques to ensure the physical care of images and minimise the risk of damage. Is capable of offering photographic advice to colleagues.
Risk Management (Level 3)
Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.
Training (Level 4)
Understands the various principles and methods of training and utilises them effectively. Creates, structures and delivers training from a basic outline or a previously identified skills gap. Able to tailor the training to address the needs of the group to be trained. Able to deliver a range of training courses/ packages on related subjects. Identifies and utilises available internal/external trainers, training resources and packages, as appropriate.