Grade: SCALE 5
Role code: EQ0450
Status: Police Staff
Home Office code: Operational Support

Main purpose of the role:

Receive and assess contact from the public using the online chat tool providing a tailored service. Conduct Open Source investigations up to Level 2 using materials on the internet, social media and specialist software to obtain data that will assist in investigation, intelligence and safeguarding the vulnerable and preventing harm and offer tactical advice to enable time securing of digital evidence to police personnel of all ranks.

Main responsibilities:

  • The post holder will need to be self-motivated, enthusiastic, highly organised able to prioritise work and work under pressure with flexibility. The post holder needs to have the ability to work within a team but also possess the ability to work alone under minimal supervision.
  • The post holder will be required to attend a Cybercrime and Open Source Investigation course to achieve accreditation to NPCC level 2 as a minimum, allowing them to use communication data and open source within their investigations. They will need to attend seminars or other training sessions to ensure that a professional and up-to-date knowledge is maintained. The post holder must demonstrate a detailed knowledge of all aspects of Communications Data, Internet Data and Open Source legislation. They will have gained an excellent practical knowledge of the tactics to harness data in this modern policing arena whilst adhering to having a sound working knowledge of all relevant legislation and Force policies with an emphasis on RIPA and associated Code of Practice, Data Protection Act and CPIA.
  • The post holder will have good effective written and oral communication skills and be able to deduce/extract information from a wide range of different resources. The post holder will need to be able to pass on the acquired data to range of investigators in a clear, effective and consistent manner with no errors.
  • The post holder must have a good knowledge of Microsoft software packages such as Word, Excel, Powerpoint, OneNote and Outlook. There will also be an expectation that the post holder will be able to learn new and emerging social media platforms with a view to utilising this in future investigations.
  • The post holder must have access, ability to search and use police computer systems and databases; specifically, PNC (Names, vehicles and Property), STORM MA (Monitoring/Call Taking), ANPR and Athena (Investigations/PIRs).
  • It is desirable that the post holder has a good working knowledge/understanding of the Force and the departments that operate within it, in order to best service the public and their needs.
  • There may be a need for the post holder to present evidence in court or explain new processes, procedures and initiatives to key internal and external stakeholders, therefore the post holder will need have strong analytical, numeracy and literacy skills and have the ability to confidently speak in public within the court environment.
  • As this is a new role, the nature of the work my change according to the evolution of the role.

March 2019.

Vetting level:

Management Level.

Necessary experience:

Receive, review and grade applications for communications data acquisition ensuring that the relevant legislation is complied with to a standard set out by the codes of practice and advice from the Interception Commissioners Office; prioritise applications as appropriate, providing an enhanced service and expert advice for threat to life and crimes in action.

Maintain up-to-date knowledge through continuous professional development of relevant legislation and force policy with emphasis on the RIPA, associated Codes of Practice, Data Protection act and CPIA.

Liaise with and make enquiries of communication service providers, acquire the data in accordance with NPCC Single Point of Contact Protocols to ensure a two way flow of information to assist with achieving intelligence and investigative objectives; providing advice and guidance to investigators in relation to its content and investigation options any data has identified.

Provide technical advice and assistance to customers including chief officers on communications and open source capabilities in order to assist with intelligence development and the realisation of intelligence and investigative objectives.

Provide expert advice to senior investigating officers with regard to communications data assisting them with setting investigation specific communications strategies that are achievable and justified.

Utilise the internet and open source materials to undertake research into specific intelligence requirements, by analysing a wide range of data, in support of operational policing activity at levels 1 and 2, producing intelligence reports and evidential packages to the customer, briefing them of key salient points, ensuring that the data/information provided is timely, relevant and accurate.

Prepare evidential material in relation to communications data and open source research attending court in a professional witness capacity.

Support the development of the newly formed Digital Hub role by carrying out any duty/tasks outside of these principles to ensure the role evolves and develops productively.

Receive and triage communications from members of the public in both emergency and non-emergency situations, identifying threat, harm and risks through effective interaction with the public using the online chat function within the Control Room.

Assist with the investigation of missing persons by enabling digital capabilities to be utilised and exploited in order to gather information that could lead to more effective and informed course of investigation.


Analyse Critically (Level 1) 

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)      

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get   to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)    

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Innovative and Open-minded (Level 1)   

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)  

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.


Impartiality (Accredited)   

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I   value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)       

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Crime Investigation (Level 3)       

Able to identify offences and offenders. Able to conduct street identifications Completes routine interviews to determine and establish events and identify potential witnesses. Plans and prepares further actions. Has an awareness of other agencies and the assistance they can give in providing information and/or assistance with the investigation. Collates all relevant information into appropriate written form, providing reports of a sufficient clarity and quality to enable the evidence contained to be used to further the investigation. Able   to gather or preserve any physical evidence at the scene. Able to investigate basic intelligence/information gained in order to validate it where necessary and/or prepare further work from it.

Health & Safety (Level 3)   

Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Information Gathering & Analysis (Level 4)       

Is able to identify reliable and appropriate sources of information and select methods of gathering information which are efficient and effective. Has a working knowledge of legislation and policy relevant to the collection, recording, storage and distribution of information.

Information Management & Technology (Level 4)      

Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.

Internal Consultancy (Level 4)     

Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.

Know. of Police Environment & Policy (Level 3) 

Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.

Mgmt of Police Information (MOPI) (Level 4)    

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Technology (Level 3)

Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements     of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.

Research Techniques (Level 3)    

Conducts basic research work, usually with a relatively narrow focus and is able to find out all the required relevant information or data for the task set. Can present findings in a logical and easily understood manner.

Risk Management (Level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.

National Occupational Standards: