Grade: Inspector
Role code: EPOP0306
Status: Police
Home Office code: Operational
Limited Duties Category: E - Non-op/No Vrbl or Physl

Main purpose of the role:

To ensure the effective, efficient and co-ordinated operation of the Force Control Room which is the primary communications centre for Essex Police

Main responsibilities:

  • Take Command of serious, critical or potentially critical incidents throughout the County, until formal handover, utilising the Countys resources in support of Local Policing Areas or Districts during these incidents, whilst focussing on providing a quality service, which puts victims and witnesses first.
  • Undertake responsibility for determining and authorising the notification of appropriate on-call Officers, Chief Officers and Senior Command teams of significant incidents, acting as a critical friend to Local Policing Team Inspectors.
  • Management of all firearms incidents;
  • Spontaneous Firearms Incidents (unlike current structure TFC command would not be handed over unless the incident was complex / protracted & on instruction form Gold). This can also include the destruction of animals suffering unnecessarily;
  • NDM assessment of information / intelligence where the deployment of AFOs may be required.
  • Undertake the role of TFC for any planned firearms operation (if required, undertaking a "ground assigned" role),
  • Undertake the review & management of any Standing Firearms Authority / Premises response (Aztec Yankee) plans,
  • However if complex or protracted this will require a Tactical Firearms Commander from Operational Policing Command Duty Officer Cadre.
  • Update and maintain the Firearms Authorisation Log. To complete and circulate force form C26 to relevant persons.
  • This will also include briefing Silver commanders for them to take control of firearms incidents and briefing Gold for the purpose of ratification as per the APP.
  • To maintain your TFC status whilst providing a portfolio to audit competence.
  • Management of the following;
  • Pursuits
  • TASER related deployments;
  • JESIP principles (ensuring situational awareness across "blue light" partners)
  • Force / regional mobilisation (outside of core Operational Planning hours)
  • 24/7 - Threat/Harm/Risk
  • Supervisors, team leaders, dispatchers and call takers, with a focus on development and support of staff to provide a first class public service
  • Specific operations and emergency plans
  • Process to conduct the golden hour checks with network providers (e.g. BT, EE etc)
  • Authorisations for the deployment of NPAS;
  • Liaise with the on call Media Officer to ensure that all relevant information is passed to the Media in an accurate and timely manner that enhances the Forces reputation and increases public confidence.
  • Maintain an effective overview of the Countys call demand and resourcing proactively intervening when necessary to ensure delivery of an excellent service to our communities in line with the vision, values and priorities of Essex Police. This includes effectively recording operational policy decisions against the National Decision Model, as required for Force, other agency and judicial processes.
  • Provide daily updates to the FCR briefing sheet for circulation to Chief Officers and wider force commanders.
  • To maintain the welfare of staff and supervisors in the FCR including return to work, ASM etc. Including the overall supervision of the training and development of new staff in terms of call taking, controllers, scales 4-6 and specialist roles such as ANPR or SOPS within the FCR room environment.
  • Ensure SOPS can be appropriately activated and staffed when required;
  • Ensure Police response in relation to THRIVE (Threat, risk and harm) to persons, with a focus on vulnerable persons. This will also include major incidents in accordance with policy
  • Assume responsibility for the briefing of command team members and chief officers regarding major incidents when required
  • Authorise the transportation of section patients (135/136 MHA) by police officers to a MH hospital or Accident and Emergency.
  • Take responsibility for pursuits ensuring that correctly trained officers are utilised and that tactics are employed whilst maintaining the safety of officers, suspects and general members of the public.
  • Deal with and answer questions and queries that are directed to the information room when other Departments or Divisions are unable to answer the queries
  • Have oversight of STORM open lists, critical incidents, high risk missing persons, Rapes, HBV and other key incidents to ensure that relevant departments have taken ownership and progressing the investigation and safeguarding.
  • To maintain the welfare of staff and supervisors in the FCR including return to work, ASM etc. Including the overall supervision of the training and development of new staff in terms of call taking, controllers, scales 4-6 and specialist roles such as ANPR or SOPS within the FCR room environment.
  • To liaise with BT in relation to call taking on behalf of other forces and the authority to block unwanted calls.
  • To work with other forces and other agencies such as the NCA for the purpose of cross border policing, the detection and prevention of crime.

Updated March 2018

Vetting level:

Management Vetting required.

Necessary experience:

The post holder will need to work a rotational shift pattern covering 24 hours with normal shift rest days. Occasionally Officers will be required to work different duties at short notice to cover staff shortages. This is a uniformed position. Based at F.C.R. in shared office accommodation. Must be a substantive Inspector. Flexibility in working practices - according to demand.

This post is deemed to be a designated post.

Vetting clearance is a pre-requisite of employment in designated posts and the post holder will be subject to management vetting assessment every 7 years. National security vetting clearances are reviewed every 10 years.


Analyse Critically (Level 2) 

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)      

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)    

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)        

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)   

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)  

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.


Impartiality (Accredited)   

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I   value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)       

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Control - Gold/Silver/Bronze (Level 4)    

Formulate and co-ordinate the police response to a pre-planned or emerging incident, communicating appropriate tactics, monitoring the actions taken and ensuring suitable deployment of resources at the incident scene. Determine the response required to effectively control the incident scene, taking into account the strategy developed by the Gold Commander, if available. Identify and allocate Bronze Commander roles, clearly explaining their areas of responsibility. Delegate tasks to Bronze Commanders in line with their roles, experience, and capabilities. Monitor activities to ensure that tactics are implemented in accordance with instructions. Ensure that all staff involved in the incident act in a way that respects the needs and rights     of individuals affected by the incident. Manage resources to ensure that staff and equipment are deployed effectively. Request additional police resources including specialists, as required. Liaise with other agencies, community representatives, emergency services and other Silver Commanders, as required. Keep the Gold Commander updated, and record all relevant activity and decisions using the appropriate documentation. Participate in the Silver co-ordinating group, as requested. Obtain and review advice from specialist advisers, when appropriate. Facilitate a hot de-brief where appropriate. Ensure that there is a full, structured de-brief following the incident, and that this is recorded accurately.

Control Room (Level 5)     

To command an initial force response to critical incidents from the control room by ensuring the effective deployment of available resources in accordance with force policy. Example: Ensure that you receive a full briefing regarding the critical incident. an interim strategy if appropriate. Determine the response required to effectively control the incident in line with force policy taking in to account appropriate contingency plans. Authorise and deploy necessary resources to meet the operational requirements of the incident in order to support the scene commander. Where special arrangements are required request other emergency services and agencies to support police response. Initiate the establishment of the Major Incident Room and Casualty Bureau as necessary. Ensure that accurate records are kept, the reference materials are accessible and up to date and correctly stored.

Driving - Pursuit Management (Level 5) 

Has successfully completed a TPAC Tactical Advisors course within the past 5 years and meets the aims and objectives of the course. Additionally may have been reauthorised to that level within the past 5 years. Able to undertake examination and assessment of a pursuit. Can competently obtain and assimilate information from different perspectives in order to provide immediate tactical advice for the effective deployment of personnel and tactics. Aware of the need to balance the gathering of evidence with the need to resolve the pursuit or to allow its continuance. Able to give clear and precise tactical advice to Force Communications Centre duty inspector.

ECYPM (Level 3)     

Understands what is meant by safeguarding and the different ways in which children and young people can be harmed. Recognises when a child or young person may not be achieving their developmental potential and may require a service intervention. Identify appropriate sources of help. Aware of national guidance and local procedures, and own role and responsibilities within these for safeguarding and promoting children and young people's welfare.

Firearms (Level 4)   

Able to exhibit the skills learned as part of the basic firearms or support group course and/or as a supervisor has received training in firearms response and is able to demonstrate a good knowledge of the issues concerning firearms incidents.

Firearms Command (Level 4)       

Demonstrates a clear insight into the strategic operational direction. Determines operational objectives and selects appropriate tactical options to cater for all contingencies. Has a sound grasp of all specialist firearms functions to deal with a spontaneous firearms incident and deploys resources effectively. Empowered to authorise the deployment of armed officers in critical, time limited circumstances.

Health & Safety (Level 5)   

Has received training which enables the effective completion of risk assessments and Health and Safety inspections of premises. Identifies defects or hazards and takes action to resolve any apparent health and safety issues within an area or department. Fully accepts responsibility for the safety of members of staff, as well as visitors and contractors. Monitors the application of health and safety related procedures for the area or department. Possession of a certificate level qualification in Health and Safety is desirable.

Incident / Scene Management & Contl (Level 5)

Takes control and maintains an oversight of the incident, reviews previous actions and initiates further action. Secures additional support for the incident, including determining the scale of support required from other services and agencies. Revises situation reports and instigates the creation of Silver command as appropriate. Gathers relevant information for assessment and onward transmission to Silver command as required. Quickly establishes an effective team and sets policy for dealing with the incident. Ensures the correct level of investigation is in place to deal with the incident and necessary personnel are in attendance. Ensures the effective debriefing of staff.

Information Management & Technology (Level 5)      

Can retrieve information from computer searches across data source boundaries e.g. across a number of data sources, across county. Can analyse and compare data from such searches. Understands significance of findings and can provide guidance on the reliability of forecasts resulting from data analysis. Can monitor data quality in the work of others, and may manage the impact of data quality issues.

Intelligence Gathering & Analysis (Level 4)

Able to analyse basic intelligence submitted and/or make decisions about whether it should be followed up or not. If further research is necessary, be able to carry out that task or delegate to another officer. If required, be able to put together basic information packages for others based on the intelligence gained.

Interviewing - General (Level 4)

Has received some training in reliable interviewing techniques and is able to apply these techniques fairly, consistently and to good effect. Identifies the key issues for examination and tests these using open and probing questions. Identifies weaknesses and inconsistencies in the account and seeks clarification. Keeps good written records of the interview for future

Journalism and Media (Level 3)

Able to write basic, professional press releases to provide accurate and timely information to local and national newspapers, radio and television stations. Understands that sensitive information may not be appropriate for release and responds with appropriate discretion to all enquiries.

Knowledge of Legislation and Policy (Level 5)

Has a thorough understanding of the responsibilities of the police and all other participants in the legal process. Has overall responsibility for advising other officers on the application of all legislation, policy and procedure relevant to the current role. Confident in the application of the complaints procedure and policy, able to initiate an investigation, where this is warranted, and secure relevant evidence.

Licen & Reg - Liquor, Entertnmnt etc (Level 3)

Demonstrates a basic working knowledge of licensing. Confident in dealing with offences of drunkenness. Aware of licensing as it relates to establishments e.g. refreshment houses, and the powers relating to inspection.

Licensing & Regulation - Firearms (Level 3)

Possesses a basic knowledge of the licensing arrangements relating to firearms. Able to identify basic categories of firearms and associated paraphernalia. Basic knowledge of firearms offences and powers of arrest.

Mgmt of Police Information (MOPI) (Level 5)

Has sufficient understanding of the NPCC records management policies be able to offer appropriate guidance and support to staff. Is able to identify the appropriate MOPI group for any record with a policing purpose and ensure that all policing records within the team are retained, reviewed or destroyed in line with the MOPI codes of practice. Quality assures staff to ensure a full understanding and compliance with the APP for Information Management (incorporating MOPI guidance), highlighting failings and taking appropriate action as required. Ensures training and / or refresher training is provided and completed. Ensures that systems are correctly linked together to ensure effective management and recording of information across systems. Appropriately reviews digital information held on system(s) and physical records in storage to ensure that they are retained only where there is a policing purpose. Complies with relevant policies and procedures in respect of prioritisation, sanitisation, dissemination, sharing, relevancy, accuracy, adequacy and timeliness.

Risk Management (Level 6)

Able to anticipate, accurately define and establish the relative level of risk arising from events likely to affect the Force and its relationship with local communities. Responsible for addressing or accepting tactical vulnerabilities in the context of achieving local Force objectives; balancing multiple, potentially competing risks; and implement changes to policies, working practices and standard operating procedures as required. Identifies and challenges risks arising from collaborative and partnership arrangements. Has an appreciation that seizing opportunities also generates risks.

Surveillance - Equipment (Level 3)

Has an appreciation of where surveillance equipment is available and where to go to call for support and/or is aware of the Police Scientific Development Branch principals regarding CCTV and their practical application within the community. Has a working knowledge of CCTV systems used in town centres and commercial premises.

Vulnerable Victims (Level 3)        

Has a working knowledge of the responsibilities of the police in respect of child protection, domestic violence and other vulnerable victims and persons in custody. Is aware of the basic person at risk procedure and knows how to begin the process. Is aware of the need for all vulnerable victims to be dealt with in a thoughtful and understanding manner and demonstrates the skill of being able to talk to people in distress. Has a working knowledge of law and procedure.

National Occupational Standards:


CC5 Identify and manage operational threats and risks.


HA2 (ML A2) Manage your own resources and professional development.


HB1 (ML B1) Develop and implement operational plans for your area of responsibility.


HB6 (MLB6) Provide leadership in your area of responsibility.


HD6 (ML D6) Allocate and monitor the progress and quality of work in your area of responsibility.