Co-ordinate and supervise the Essex Police response to incidents, including initial pursuit authorisation, performing risk assessment and disposal decisions which are proportionate and in accordance with all relevant legislation and policy. Overseeing response to serious and critical incidents, ensuring that relevant senior officers are notified and briefed. First line management of police staff and officers.
Managing resources within the Control Room, (i.e. switchboard, call handling, dispatch, ANPR and Specialist Support Desk, SOPS and Oscar 1 support) to cope with varying demands, ensuring that quality of service standards are maintained, with a clear focus on public safety and the safety of officers and staff.
Review all incidents, using a risk assessment model, such as the THRIVE model. Ensure all high risk incidents are brought to the attention of the relevant senior officer (Oscar 1, Silver, LPT Inspectors and Detective Inspectors as appropriate).
Manage the FCR STORM open and resulted lists, by QA of incident creation and response and managing resources within FCR to ensure that incidents are dealt with promptly and effectively, according to priority and in line with force policy guidelines and legislation.
Manage the performance of the Force Control Room, including grade of service for answering of emergency and non-emergency calls, allocation of resources to incidents within agreed timescales; adopting a flexible approach to the dynamic management of resources within FCR to maximise the efficiency and effectiveness of the control room functions.
Support FCR Duty Insp in risk assessments and deployments for serious incidents and those involving the use of specialist resources, such as Npas, Firearms, Taser. Making an initial risk assessment of incidents, ensuring stay safe advice is given to attending officers and continuing to monitor the incident, ensuring that the correct procedures are adhered to and that such matters receive an effective response.
Manage the initial implementation of Contingency and Emergency Plans; including Op PLATO (terrorist attack) whereby each supervisor has specific taskings to ensure the Force response is activated quickly and efficiently. Ensure that the JESIP principles for multi-agency responses to major and critical incidents are instigated correctly within FCR.
Assess all abandoned/silent 999 calls and where appropriate, undertake subscriber checks under the golden hour principles, giving due consideration to collateral intrusion and individual rights to privacy, weighed against risk of serious harm. Support in out of hours requests in relation to Buddi (vulnerable adults / missing persons) tracking and TECSOS (high risk domestic abuse victims), adhering to the RIPA principals.
Supervise, coach and motivate a team of Communications Officers, participating in staff appraisals, addressing welfare, attendance, capability and discipline issues. Develop a culture of service excellence within the FCR through training, development and support, resolving corporate issues and handling serious or sensitive complaints from members of the public in relation to members of staff in their team where appropriate.
Initial authorisation or discontinuance of spontaneous vehicle pursuits and the ongoing management of authorised pursuits until such time as the FCR Inspector is able to assume the role of Pursuit Silver. Ensure correct procedures are adhered to and public safety is foremost in decision making.
Develop and maintain an effective personal knowledge of all IT and equipment used within the FCR, identifying and reporting faults as necessary and in accordance with contingency plans. Implementation of fall-back plans should there be a loss of control room function due to technical or staff issues.
Supervise the Special Operations room and, when it is activated out of hours, set up the Strategic Co-ordination Centre, briefing Chief/ Senior Officers, and officers/staff working within the room in respect of serious and major incidents (e.g. kidnap, murder, terrorist activity, disasters) supporting the technical capabilities and attributes of the room/command suite to ensure that the policing response to the incident is effectively delivered.
September 2014. Amended March 2020.
Management Vetting required.
The FCR Supervisor will require all the skills of an effective and competent Communications Officer, having worked for a number of years in an emergency and non-emergency call and incident management environment, with considerable maturity, common-sense and a confident approach. A high degree of tact, diplomacy, assertiveness, decisiveness, flexibility and resilience are also necessary for successful performance in order to cope with the pressure and demands of the role, together with the ability to work a shift system covering 24 hours, 365 days per year. The ability to work as part of a team and have supervisory potential is also important.
The role holder must be proficient in the use of IT, with expert of knowledge of STORM, Mapping, ICCS and a good working knowledge of Athena and PNC.
The role requires significant previous experience in policing with a good working knowledge and understanding of the geographical areas of Essex, the structure of the Force, as well as an extensive knowledge of Force policies, practices and procedures the law and current legislation.
The role holder must be able to demonstrate previous experience supervising a team working within a customer focused and office environment.
The role holder must have well developed verbal and written communication skills, with the ability to communicate with a wide range of officers and staff, at all grades and ranks, with external agency professionals and also with members of the public. They must have interpersonal skills that engender credibility and confidence. A high degree of confidentiality, integrity and discretion is necessary, as the role holder will be required to deal with sensitive information.
The role holder must be able to plan and prioritise their own, and their teams workload, manage multiple demands and competing priorities often to short deadlines. The role holder will be required to be methodical and maintain professional standards, and be able to produce accurate information and reports within agreed deadlines.
A willingness to positively adapt to, encompass and manage change is a necessary behavioural trait, due to the dynamic nature of the demands faced by the FCR.
The role holder must have, or have the capability to acquire, a sound knowledge and understanding of legislative and regulatory frameworks relevant to the role and will also be required to acquire and maintain up to date, comprehensive and extensive knowledge of the Essex Police emergency and contingency plans as well as national and regional arrangements.
Vetting clearance is a pre-requisite of employment in designated posts and the post holder will be subject to management vetting assessment every 7 years. National security vetting clearances are reviewed every 10 years.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Advanced Information Screening (Level 3)
Accredited to use an operational police information system (e.g. Genesis, PNC, HOLMES) to an advanced level. Possesses a detailed understanding of system operating rules and protocols. Uses the system to its' full potential, to create and amend records, as necessary, and to retrieve information from complex data searches. Understands the significance of the search results and can provide guidance on the reliability of any further data analysis. Effectively monitors the quality of data in the work of others using the system and takes appropriate corrective action.
Control Room (Level 4)
Supervise effective control room operation, co-ordinating responses to information and enquiries in line with Charter Standards and Force policy. Example: Ensure that you receive a full briefing regarding the previous shift events and that control room staffing levels meet the minimum required. Supervise the initial response to incoming information and enquiries. Ensure that incoming enquiries are correctly graded and dealt with promptly within resource constraints. Monitor open incidents. Liaise with operational supervisors and senior officers when appropriate. Ensure the availability of operational personnel meets requirements. Supervise the deployment of operational personnel and equipment in response to incidents. Ensure that responses are appropriate and in accordance with force policy and officer safety guidelines. Co-ordinate the deployment of outside agencies when these are required. Supervise and support your control room staff. Ensure that access to the control room is secure, and that health and safety standards are met. Ensure that control room equipment is in working order, operated correctly, and maintained in line with force policy. Ensure that accurate records are kept, that reference materials are accessibe and up to date, and that records and reference materials are correctly stored.
Customer Services (Level 4)
Able to identify and interpret more complex problems affecting customers. Suggests improvements in customer services and generates solutions on behalf of customers, taking the necessary action to deliver these solutions. Regularly provides enhanced and high level customer service. Demonstrates the ability to select information for communication to customers and improve the flow of information between the organisation and customers. Actively seeks opportunities for improving working relationships.
ECPYM (Level 3)
Understands what is meant by safeguarding and the different ways in which children and young people can be harmed. Recognises when a child or young person may not be achieving their developmental potential and may require a service intervention. Identify appropriate sources of help. Aware of national guidance and local procedures, and own role and responsibilities within these for safeguarding and promoting children and young people's welfare.
Health and Safety (Level 4)
Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.
Information Gathering and Analysis (Level 3)
Able to collect and store information relevant to own work and make sure that it is accurate, up-to-date and in line with the organisation's policies and procedures. Information gathered is sufficient for the purpose.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Knowledge of Police Environment and Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Technology (Level 4)
Demonstrates advanced skills in the use of one or more office software products Able to use these packages to enhance the quality or presentation of work required within the role. Manages data files and file structures. Provides on the job training and guidance to other staff in the use of specific or specialist software, if required. Familiar with established IT rules and protocols and shows a good understanding of data protection requirements.
Risk Management (Level 4)
Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.