Job title: Firearms Research & Development Officer Grade: SCALE 4 Role code: EK1469 Status: Police Staff Home Office code: Operational Support
Main purpose of the role:
Research and develop information for a variety of applications to ensure an efficient and effective service in connection with processing of the grant, variation, renewal, revocation, refusal or cancellation of firearm licensing review and application of shotgun certificates, permits and land exemptions, in order to support Essex Police in its statutory responsibility of the safe possession and use of firearms in compliance with policy and the legislation.
Provide an efficient and effective service in connection with processing of the grant, variation, renewal, revocation, refusal or cancellation of firearm licensing review and application of shotgun certificates, permits and land exemptions, in order to support Essex Police in its statutory responsibility of the safe possession and use of firearms in compliance with policy and the legislation.
Receive and process certificate applications and completed reports from the FEO, renewals and variations updating the national firearms database, amending or creating PNC records for applicants, in accordance with Essex Police policy, and legislative requirements, in order to commence an effective firearms licensing process or issue certification where appropriate.
Respond to enquiries from Police Officers, members of the public / applicants, providing information and procedural guidance, by telephone, written/electronic correspondence or face to face, referring matters of a more complex nature to the FS in order to contribute to effective service delivery.
Collate and evaluate using the NDM information relating to applications, including domestic incidents, medical reports, and miscellaneous enquiries, undertake preliminary investigation of the matter and generate enquires into the suitability of the subject to hold a licence which may be followed up by the FEO, in order to enable safety and compliance requirements to be checked.
Maintain a diary system in relation to own workloads, routinely checking the progress of applications and reports, chasing outstanding enquires, maintaining records in relation to change of address, transfers, cancellations, security reports and notice of sales to ensure that an accurate history of the possession of weapons is recorded in accordance with legislative and policy requirement.
Progress the revocation/refusal process on the NFLMS, as instructed by Command Team, tracking progress utilising the diary system, in order to ascertain whether weapons and certificates have been seized, update the Property Management System with relevant information relating to seized weapons, and informing the Firearms Enquiry Officer accordingly to enable appropriate action to be taken in order to prevent illegal possession of weapons.
Manage a daily expiry list identifying records of concern and tasking relevant actions in relation to this ensuring certificate holders do not fall into illegal possession and take appropriate action to locate/trace the certificate holders and their firearms, tasking via the PNC Bureau to create a Locate//Trace record having exhausted all other avenues of enquiries to locate.
Complete research of relevant Essex Police IT databases to provide designated decision makers with accurate information to assist in the decision-making process to ascertain if the firearms need to be seized or returned as appropriate in order to prevent illegal possession of weapons or assist with the retrieval of weapons.
Undertake the approval process for grants, renewals, variations and all other items in line with the current delegated authority list authorised by the Chief Constable assuming responsibility for decision making in these cases.
Created March 2021.
Good general education is required with GCSE in Maths and English as well as good IT knowledge and awareness of system utilisation. Attention to detail and an ability to operate several computer systems and databases for data input, interrogation, and cross-referencing information is required. One years experience of working in an administrative role in a busy office environment is required, ideally providing a high volume service to the public.
The ability to follow procedures will be required in order to administer applications and renewals for all firearms, shot guns, and explosives licences.
The ability to effectively plan and manage their own time is essential in order to process and work to policy deadlines.
They will have good organisational skills and be able to operate a range of computer systems with speed and accuracy. Competent information technology skills, including a variety of Microsoft packages such as Word, Excel and PowerPoint are essential.
Effective communication skills and customer focus are required to respond to enquiries from the public, outside organisations and police officers, providing guidance in relation to firearms licencing policy and practice, and providing updates on pending cases.
Willingness to undertake training relevant to the role as required.
Analyse Critically (Level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, Support and Inspire (Level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally Aware (Level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and Open-minded (Level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take Ownership (Level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Customer Services (Level 5)
Identifies improvements in service delivery through analysis of customer feed back and performance monitoring. Initiates change in response to customer requirements and evaluates changes designed to improve service to customers.
Health and Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Intelligence Gathering and Analysis (Level 4)
Able to analyse basic intelligence submitted and/or make decisions about whether it should be followed up or not. If further research is necessary, be able to carry out that task or delegate to another officer. If required, be able to put together basic information packages for others based on the intelligence gained.
Interviewing - General (Level 3)
Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.
Knowledge of Police Environment and Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Licensing and Regulation - Firearms (Level 4)
Demonstrates a working knowledge of the criteria considered in granting firearms certificates, exemptions, general conditions which apply, and related firearms offences. Aware of the conditions which the Chief Constable may specify to govern the business and activities of firearms dealers and gun clubs.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Technology (Level 4)
Demonstrates advanced skills in the use of one or more office software products Able to use these packages to enhance the quality or presentation of work required within the role. Manages data files and file structures. Provides on the job training and guidance to other staff in the use of specific or specialist software, if required. Familiar with established IT rules and protocols and shows a good understanding of data protection requirements.
Risk Management (Level 3)
Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.