Job title: HR Organisational Management Assistant
Grade: SCALE 4
Role code: EBC0438
Status: Police Staff

Main purpose of the role

Assist the HR Organisational Management team with the production of HR data, creating and running standard/routine reports, maintaining, updating and quality assuring organisational management data within SAP. Update databases and administer establishment management activities assisting with customer enquiries, in order to provide high quality accurate and timely information for the forces/Chief Officers.

Main responsibilities

  • Contribute towards the maintenance of the SAP HR database for both Forces, including auditing data and the generation of ad hoc reports, updating of relevant systems as required, in order to maintain a high standard of force data quality and accuracy and assist with the work of the HR Organisational Management team in general.
  • Ensure that the organisational structure on the SAP HR system for both Forces is maintained and logged, highlighting any discrepancies and issues to the HR Organisational Management Officers, in order to maintain the accuracy and integrity of the system.
  • Undertake the management of the Force establishment monitoring trackers and the Force growth Trackers for the Chief Officers, updating and revising information as appropriate, and ensuring that all information held correlates with the SAP establishment table, audit document and the corporate establishment versus strength report, in order to maintain an accurate record of the current workforce establishment.
  • Creation of Business Objects reports to assist with the running of standard/routine/regular reports as directed, identifying customer requirements for both ad hoc and ongoing requests for workforce data, reviewing and updating the current context of existing standard reports, producing key HR/workforce data in appropriate formats and assessing the accuracy and appropriateness of all such data produced, in order to provide a high quality information service to customers.
  • Update, maintain and review distribution lists on a regular basis for all Organisational Management reports across both Forces, ensuring that the information is sent to the correct members of staff who are required to have access to the information as per GDPR regulations.
  • Hold responsibility for the data entry on the majority of HR Organisational Management information templates that the department produce as well as being responsible for quality assuring all data entry carried out by the HR Organisational Management Officers.
  • Respond to general telephone enquiries, emails and cover telephone calls for the Organisational Management team in their absence, using discretion to provide appropriate assistance to callers, and take messages from other staff, in order to support the smooth running of the section.

December 2014, amended August 2020.

Necessary experience

The post holder will be ideally educated to A level or equivalent and would have a minimum of two years office administration experience. They will have a good knowledge of Microsoft Officer products, with a more comprehensive knowledge of Microsoft Excel. It would be ideal if they had previous experience of working with SAP and previous analytical skills would be desirable.

The possession of good numerical, organisational and communication skills are essential to enable them to identify customers requirements. They must be able to work as part of a team and use their initiative to assist with the development of the range and formats of information produced.

The post holder will need the ability to manage and prioritise their own workload, whilst dealing with interruptions and requests. They may be required to work in the office alone and must have the ability to deal with enquiries confidently, professionally and confidentially, referring calls to other sections/departments as appropriate.


Analyse Critically (Level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally Aware (Level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and Open-minded (Level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.


Impartiality (Accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills

Health & Safety (Level 3)

Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.

Know. of Police Environment & Policy (Level 3)

Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Organisation (Level 3)

Has a good understanding of office routines and procedures, and possesses skills in planning, organising and monitoring work. Understands record keeping, filing and data storage systems, and can ensure that information is stored accurately / logically, within Force guidelines. Able to organise the provision and storage of office supplies, stationery and consumable items etc. to ensure that appropriate stock levels are maintained. Able to undertake basic research and supply information in a well presented manner. Can draft and prepare routine documents.

Office Technology (Level 4)

Demonstrates advanced skills in the use of one or more office software products Able to use these packages to enhance the quality or presentation of work required within the role. Manages data files and file structures. Provides on the job training and guidance to other staff in the use of specific or specialist software, if required. Familiar with established IT rules and protocols and shows a good understanding of data protection requirements.

Research Techniques (Level 3)

Conducts basic research work, usually with a relatively narrow focus and is able to find out all the required relevant information or data for the task set. Can present findings in a logical and easily understood manner.

Risk Management (Level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.

Statistical Analysis (Level 3)

Familiar with use of basic statistics, charts and tables and is able to draw reasonable conclusions from available data. Able to identify degrees of reliability in raw data and published statistics, and advise colleagues accordingly. Demonstrates ability to convert figures into tables, charts or graphs using appropriate style and balance to convey meaning to other users.