Co-ordinate and support colleagues at all levels to identify opportunities for marginal gains and to capture and share learning. Similarly, to co-ordinate and support colleagues at all levels in identifying, realising and monitoring benefits from both savings and investment changes. The post holder will lead the Force effort to identify opportunities for innovation, and the development thereof.
Seek opportunities for operational and organisational improvement through force wide engagement and effective utilisation of the Forces local Improvement Agents to ensure the Force maintains the concepts and principles appropriate for continuous improvement and locally enabling change with a strategic oversight.
Manage and motivate staff, providing direction and leadership, undertaking staff appraisals, addressing welfare, capability and disciplinary issues, advising on personal development, training and coaching, in order to maximise performance from individuals, satisfy personal aspirations and ensure that staff fulfil their potential and contribute effectively to force business.
Determine appropriate learning opportunities from other Forces and organisations which can be translated to Force improvement areas or assist in organisational learning and prevention of risks, poor service/performance. This provides an opportunity for the Force to seek improvement and opportunity in a proactive manner and provides a key conduit within the Force for scoping the ideas and translating them into relevancies for the Forces benefit.
Ensure the Force maintains the concepts and principles of Growth Mindset appropriate for continuous improvement and locally enabling change with a strategic oversight.
Develop and maintain professional relationships, with internal, external customers and key partners including HMIC(FRS), OPCC and stakeholders; undertaking difficult conversations and actions where appropriate, in order to influence, promote, support and deliver continuous improvement across the organisation.
Identify key drivers of cost and waste, leading Lean projects to eradicate in-efficiency so to generate tangible business benefits for the Force, supporting and co-ordinating colleagues in setting robust benefits framework to support change, and monitor the realisation or not of those benefits.
Exploring external benchmarking opportunities to determine the best approach to bring about quick time change and improvements across the Force to prevent organisational failings, mitigate against risks and provide opportunity for proactive improvement instead of reactive.
Effectively lead the development of Innovation Team which works across the Force and with varied partners to identify opportunities for new an innovative ways of meeting the Force Plan. To include the development and maintenance of partnerships with external academic institutions to harness additional capacity and capability for the Force.
August 2019, amended August 2020.
Recruitment Vetting. (RV).
The post holder should have a degree (or equivalent qualifications or experience) and must be able to evidence at least 3 years proven track record of professional experience in a continuous improvement/change environment within a professional organisation.
The ideal candidate will possess:
The ability to establish and maintain strong relationships, being able to influence others and move toward a common vision or goal.
Exceptional communication skills, both written and verbal with the ability to clearly articulate messages to a variety of audiences.
The post holder will be required to write comprehensive articulate reports sometimes in quick time to convey learning points from other Forces and organisations and to detail how the Force can adopt best practice from other Forces/organisations to mitigate against risk, improve staff welfare, improve performance and customer/victim satisfaction.
Have an understanding of organisational issues and challenges, as well as the wider police service (e.g. regional/national).
The post holder must be a team player and able to work collaboratively with and through others flexible and adaptable; able to work in ambiguous situations, with resilience and tenacity.
A solid understanding of the organisational structure and environment.
Experience of planning and running lean workshops and manging the outcomes of lean events.
Experience and knowledge of change management principles, methodologies and tools, including project management and benefits realisation approaches.
The ability to be proactive and work autonomously.
Confidence with analytical and evidence based approaches to problem solving.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Budget Management (Level 5)
Knows how to access and request routine financial management information, to inform decision making. Considers alternative courses of action having discussed the financial implications with the budget manager. Is able to produce costed options for consideration by the budget holder.
Business Planning (Level 4)
Gathers relevant information and statistics to support the business planning process at Division / Department level. Identifies key objectives in order to improve local performance and ensures these are aligned with the Force Strategic Aims. Effectively communicates agreed objectives and targets to the local workforce. Plans for and ensures the best use of resources and value for money.
Information Gathering and Analysis (Level 6)
Identifies the objectives of analysis and selects appropriate information needed to achieve these objectives. Uses effective methods, identifying any patterns or trends which emerge from the information and drawing conclusions which are supported by good evidence.
Information Management and Technology (Level 5)
Can retrieve information from computer searches across data source boundaries e.g. across a number of data sources, across county. Can analyse and compare data from such searches. Understands significance of findings and can provide guidance on the reliability of forecasts resulting from data analysis. Can monitor data quality in the work of others, and may manage the impact of data quality issues.
Project Management (Level 4)
Capable of demonstrating a practical knowledge of project management principles and techniques. Able to define, plan and manage projects within a Department or Division. Recommends and agrees project objectives, timescales and budget with the appropriate senior officer. Leads a small team from within the Department or Division. Able to identify resources required and their appropriate role and skills. Monitors costs and milestones and proactively reports exceptions to next tier management. Has some knowledge of risk management Able to deliver small projects on time and within budget. Understands the principles of benefits management.
Research Techniques (Level 4)
Has a thorough understanding of research methods and is able to fully utilise these for a range of research projects. Able to analyse reports and data produced by other individuals/ organisations and extract relevant details to support the project in hand. Produces a range of options for consideration. Aware of the financial, organisational and service delivery implications of options.