Intelligence Co-ordinator

Job title: Intelligence Co-ordinator
Grade: SO 1
Role code: ER301a
Status: Police Staff

Main purpose of the role:

Co-ordinate a wide range of activities undertaken by the Intelligence Support Team within the Operational Centre for Public Protection and facilitate distribution of information and intelligence in and out of the OC, maintaining good links with key partner agencies, in order to ensure the provision of high quality intelligence which effectively, efficiently and comprehensively supports operational policing and ensures objectives/priorities are met. Co- ordinate the provision of bespoke and specialist research to fully support Police Public Protection operations and investigations and to provide Public Protection officers and staff with information required to support them in performing their role effectively and safely.

Main responsibilities:

• Supervise and motivate staff within the Operational Centre Intelligence Support Team by providing direction and leadership, undertaking staff appraisals, addressing welfare/sickness absence, advising on personal development, training and coaching, maximising performance of individuals and satisfying personal aspirations, to ensure that staff fulfil their potential and contribute effectively to the team and C&PP Command objectives.
• Co-ordinate adequate office cover by prioritising workloads, monitor and action all work requests and planning attendance of Intelligence Support Staff at various internal and external meetings, as well as co- ordinating timely publication of intelligence packages, reports and briefings in order to ensure Police officers and staff have access to up to date intelligence and in order to support the Tasking and Co- ordination process.
• Respond to more complex high level Intelligence queries received within the OC and to effectively resolve these, which will involve taking the lead with Critical, Threat Risk Harm intelligence and time sensitive intelligence opportunities for the prevention, investigation of crime or enforcement of law.
• Monitor standards of quality and efficiency, exercising quality control and assessment of the OC intelligence provision by ensuring the accuracy of relevant content and timeliness of completion of reports/packages as required to help meet organisational requirements; reviewing the quality of intelligence data, retention, dissemination and processes/protocols to ensure full compliance with legislation, specifically MOPI, to ensure consistency with regard to the disclosure of information in line with national and local information sharing protocols.
• Establish, develop and maintain strong working relationships between internal and external organisations and professional bodies in the intelligence area (in particular the Public Protection intelligence arena), working together to adopt co-operative working practices and to identify and promptly resolve inter agency issues, in order to develop links, exchange of information and to ensure compliance with standard operating procedure. Develop relationships with partner agencies and neighbouring forces in order to improve the intelligence picture and inform tactical activity.
• Advise Police officers and staff on the most appropriate intelligence product or agency checks to assist with local operations, investigations and live incidents, depending on the level of urgency and available resources, which can include checks on multiple systems, liaison with external agencies, open source work and complex intelligence packages, incorporating information from a wide range of different sources.
• Address issues of concern escalated by the OC Intelligence Support Officers or the OC Criminal Intelligence Analyst relating, but not limited, to information research and collation, intelligence analysis and intelligence dissemination, through clear communication and adherence to policy and procedure.
• Undertake all such other reasonable duties as may be required by OC managers, in order to ensure the OCs commitments are met. Complete training to ensure and maintain proficiency in role requirements.

Vetting level:

Management vetting req.

Necessary experience:

The OC Intelligence Co-ordinator must have a detailed knowledge of the Intelligence data evaluation process, the National Intelligence Model (NIM) and Management of Police Information (MOPI), together with substantial experience of working within a sensitive intelligence environment.

Whilst particular qualifications are not required for this post, it is expected that the post holder will have at least 3 - 5 years prior experience of working in an intelligence environment, ideally within a Police Service or Public Protection arena. Previous experience of identifying and highlighting development opportunities that relate to emerging issues and risks would be desirable as would experience of supervising and supporting a team.

Prior knowledge of other related national legislation (e.g. data protection), RIPA, Force policy, information sharing protocols and working practices and procedures are desirable.

The role holder must possess personal motivation and drive, excellent interpersonal skills, as well as the ability to form strong working relationships with both internal colleagues and external organisations/professional bodies.

The role holder must be able to plan and prioritise their own, and their teams workload, manage multiple demands and competing priorities often to short deadlines. Attention to detail is vital. The role holder must be methodical in recording their rationale and thought process for audit and disclosure purposes and be able to produce accurate information and reports within agreed deadlines. Strong verbal and written communication, team and leadership skills are essential.

A willingness to positively adapt to, encompass and manage change will be a necessary behavioural trait, especially during the early days and months of the OC when work processes will be refined.

The role holder must be proficient in the use of IT, although training will be provided for more specialist systems.

Behaviours:

Analyse Critically (Level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally Aware (Level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and Open-minded (Level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.

Values:

Impartiality (Accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Health and Safety (Level 4)

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment/technology is introduced. Completes annual reviews of skills passports, training needs analysis.

Information Gathering and Analysis (Level 6)

Identifies the objectives of analysis and selects appropriate information needed to achieve these objectives. Uses effective methods, identifying any patterns or trends which emerge from the information and drawing conclusions which are supported by good evidence.

Information Management and Technology (Level 4)

Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.

Knowledge of Police Environment and Policy (Level 5)

Has a thorough understanding of the police service, nationally and locally, and is proactive in developing proposals which affect the way Kent Police and/or Essex Police operates. Possesses a detailed understanding of the inter-relationships between activities, roles, functions, and how organisation structures and police systems work. Understands and impacts on working procedures, practices and policies within areas of responsibility and ensures that these are followed at all times. Contributes to Force goals and is accountable for delivering local business plan objectives.

Knowledge of Legislation and Policy (Level 4)

Has a thorough understanding of all legislation, policy and procedure relevant to the current role. Able to apply this and offer advice to colleagues as necessary.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Research Techniques (Level 4)

Has a thorough understanding of research methods and is able to fully utilise these for a range of research projects. Able to analyse reports and data produced by other individuals/ organisations and extract relevant details to support the project in hand. Produces a range of options for consideration. Aware of the financial, organisational and service delivery implications of options.

Risk Management (Level 5)

Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

National Occupational Standards:

SFJ CB3 Conduct intelligence driven briefing, tasking and debriefing.

SFJ CC7 Prepare for, monitor and maintain, law enforcement operations.

SFJ CI105 Supervise investigations and investigators.

SFJ CM202 Produce intelligence products.

SFJ HA1 Manage your own resources.

SFJ HB5 Provide leadership for your team.