Job title: Intelligence Support Officer Grade: SCALE 5 Role code: ER302a Status: Police Staff
Main purpose of the role:
To provide intelligence research and development in support of the OC Triage Teams, assisting them to ascertain victims that have suffered, are suffering or are at risk of suffering Vulnerable Adult Abuse, Child Abuse, Child Sexual Exploitation or remaining Public Protection area categorised abuse. To research and develop intelligence to identify those involved in the commission of the aforementioned abuse types and to support operational staff to intervene, disrupt and collect evidence against them.
Provide comprehensive and efficient research and development of intelligence pertaining to Public Protection area categorised abuse, in particular Vulnerable Adult Abuse, Child Abuse and Child Sexual Exploitation (CSE). This is to support the Triage Teams in their aim to build a whole intelligence picture regarding hidden harm abuse and related offences both within Essex and beyond, or regarding a specific triage referral, person location or incident.
Undertake research and interrogation, utilising a variety of IT systems and any other pertinent police service bespoke databases, to support the Triage Team and Public Protection Command to plan intervention and safeguarding strategies proportionate to the perceived level of risk. Advise on and assist in, where practicable, intelligence gathering for Public Protection abuse cases subject to on-going investigation.
Compile and disseminate intelligence packages, reports and briefings in support of the OC, the tasking and co-ordination process, the Crime & Public Protection Command and internal and external departments. Identify and report on emerging trends and patterns of Public Protection area categorised abuse.
Liaise, develop and maintain productive working relationships with internal agencies, external agencies and neighbouring forces for the purpose of sharing relevant information and in order to improve the intelligence picture and inform tactical activity, ensuring that legislation requirements and Essex Police policy and procedure are observed in relation to the disclosure of sensitive and confidential information.
Manage and maintain OC intelligence databases, tracker documents and relevant records. Attend meetings, as directed; both pre and post meetings where appropriate take actions and priorities concerning Public Protection victims and offenders in order to support operational policing duties.
Achieve agreed service / compliance levels of service regarding timeliness and quality of performance to ensure that local and global service level agreements are met.
Organise and prioritise own workload on a daily basis, responding to urgent requests as they arise in order to anticipate and meet changing demands.
Undertake all such other reasonable duties as may be required by OC Intelligence Co-ordinator or OC supervisors, in order to ensure the OCs commitments are met. Complete training to ensure and maintain proficiency in role requirements.
Management vetting req.
The role holder must be able to demonstrate previous experience in intelligence research, development and analysis. Previous experience working within a Public Protection environment would be beneficial.
The role holder must possess proficient research skills and be able to analyse information to enhance the service offered by the OC.
The role holder must be proficient in the use of IT, have a thorough knowledge of Microsoft Office products and be able to rapidly familiarise themselves with new and emerging technology, where appropriate securing development opportunities, in order to gain maximum utilisation of existing products.
The role holder must have well developed verbal and written communication skills, with the ability to communicate with a wide range of officers and staff, at all grades and ranks, and with external agency professionals. They must have interpersonal skills that engender credibility and confidence. A high degree of confidentiality, integrity and discretion is necessary, as the role holder will be required to deal with sensitive information.
The role holder must be able to plan and prioritise their own workloads and manage multiple demands and competing priorities often to short deadlines. The role holder will have an organised and methodical approach together with strong organisational skills and significant attention to accuracy and detail.
The role holder must have, or have the capability to acquire, a sound knowledge and understanding of legislative and regulatory frameworks relevant to the role such as the Data Protection Act, RIPA, and Management of Police Information, in addition to Essex Police Public Protection policies, procedures and the National Intelligence Model and THRIVE model.
The role holder may be required to travel occasionally to other locations.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Health and Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
Information Gathering and Analysis (Level 5)
Information gathered is sufficient, valid and reliable and is consistent with the organisation's values, policies, guidelines and procedures. Able to deal with situations when information is insufficient, contradictory or ambiguous. Able to organise and interpret information so that conclusions can be drawn.
Information Management and Technology (Level 6)
Possesses extensive knowledge of police systems and other available data sources and the circumstances under which access can be obtained - local, county-wide, national. Can conduct complex, multi-level computer searches to meet non-specific requests and/or can identify IT solutions to meet business needs.Can collect, manipulate, and synthesise search results, train on individual systems and/or support users in finding solutions.
Intelligence Gathering and Analysis (Level 5)
Has a good working knowledge of the intelligence function as a whole. Able to undertake intelligence gathering and analysis in conjuction with other organisations, generally involving more complex situations and/or level 2 targets.And/or supervises others who are analysing and gathering intelligence. Able to make decisions regarding the allocation of information received and when packages are put together, to make decisions as to their level of priority.
Knowledge of Police Environment and Policy (Level 3)
Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.
Knowledge of Legislation and Policy (Level 4)
Has a thorough understanding of all legislation, policy and procedure relevant to the current role. Able to apply this and offer advice to colleagues as necessary.
Management of Police Information (MOPI) (level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Technology (Level 4)
Demonstrates advanced skills in the use of one or more office software products Able to use these packages to enhance the quality or presentation of work required within the role. Manages data files and file structures. Provides on the job training and guidance to other staff in the use of specific or specialist software, if required. Familiar with established IT rules and protocols and shows a good understanding of data protection requirements.
Risk Management (Level 5)
Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.
National Occupational Standards:
Plan and manage own workload.
Evaluate information to determine its intelligence potential.
Collect and evaluate information for intelligence analysis.