Job title: Network Technical Lead Grade: PO 3 Role code: EIT0070 Status: Police Staff
Main purpose of the role:
Support and maintain the networks of Kent and Essex police by providing expert technical expertise in order to enable officers and staff to provide a quality service to the public.
Make recommendations to assist with the updating and management of a IT strategic technical road map in terms of product and system, identifying the impact of proposed developments on the wider IT infrastructure, standards and strategies, evaluating specified technological requirements of systems, consulting with principal stakeholders and other IT technical leads, ensuring that proposed systems architectures balance functional, service quality and systems management requirements to achieve compatibility and compliance with the existing infrastructure.
Ensure that proactive maintenance is undertaken in the area of patching, backup, firmware, operating system and database (as relevant) to minimise risk and ensure compliance with industry best practice to enable effective use of information systems and in so doing minimise service disruption and maximise system performance.
Provide highly technical proficient third line support to resolve the more technically complex incidents and problems relating to the live infrastructure to minimise downtime, restore service and maximise system performance, providing advice and mentoring staff as appropriate as well as supporting detailed documentation in respect of relevant support issues.
Produce detailed high level and low level designs and component specifications from systems architectures, using appropriate tools, including logical models of components and interfaces, advising on the identification of products to support procurement decisions that contribute to the development and implementation of a high quality highly available and performant system architectures and supports the population of an accurate CMDB.
Review and evaluate new and emerging technologies both hardware and software products, undertaking research and investigation to assess and evaluating their relevance and potential benefit, preparing detailed technical reports and developing business proposals to enable both forces to take maximum advantage of new and emerging technologies that enhance the quality and viability of effective IT service provision in support of operational business need.
Provides a high quality customer service and technical consultancy service to all customers, participating as a member of project boards, working groups, Technical Design Authority meetings and attending other relevant meetings at a local, county and regional level, including the delivery of briefings and presentations to senior managers providing expert professional consultancy services and technical advice, to ensure consistency of design and application of architectural standards throughout the IT Services portfolio.
Promote, develop and maintain effective working partnerships with external organisations, agencies other police forces and suppliers, establishing complementary plans and building a framework for collaborative working, identifying common issues and themes, creating a wide range of contacts, so as to support regional and national IT infrastructure developments, share best working practices and maximise the benefits of good working relationships.
Undertake all work in accordance with agreed IT Services policies and working practices, creating, maintaining and updating documentation and knowledge on relevant systems, devices, peripherals and installed applications for both customers and other IT colleagues. Contribute to effective knowledge base and technical directory for IT colleagues to enable to speedy resolution of issues, maintaining accurate known issues, workarounds and fixes and contributing to knowledgebase for an effective customer orientated FAQ and technical service that allows customer to search and resolve their own technical issues and questions
Technical Leads will be experts in their field with 3-4 years experience in a commercial IT environment. Possession of ITIL foundation and other industry recognised qualifications are desirable.
Knowledge in one or more of the following areas is required:
Expert knowledge and understanding of LAN/WAN is essential. Knowledge of Cisco and Checkpoint are also essential with qualifications in these areas desirable. First class knowledge of network design, maintenance and fault finding are essential qualities which a technical lead would be expected to have. The post holder will have proven ability with first class results for the successful technical support across a range of network areas, from diagnosis, remediation, problem investigation & interim workarounds. Technical leads are expected to be calm and logical but have a tenacious approach to challenges and getting the work done. Proven supplier management skills, using excellent, clear and consistent communication, then using escalation as and when required to ensure that Kent & Essex Police receive optimum support from its contracts and suppliers is an essential skill that a technical lead would be expected to have.
The post holder must be able to demonstrate an analytical and systematic approach to problem solving and pay close attention to detail. They will have strong interpersonal, analytical and communication skills both verbal and written.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Business Planning (Level 4)
Gathers relevant information and statistics to support the business planning process at Division / Department level. Identifies key objectives in order to improve local performance and ensures these are aligned with the Force Strategic Aims. Effectively communicates agreed objectives and targets to the local workforce. Plans for and ensures the best use of resources and value for money.
Data and Systems Security (Level 5)
Demonstrates the skills necessary to carry out assessments of risks for systems within the Force or those under acquisition or development using risk analysis techniques and computer audit software (e.g. CRAMM). Understands the implications of risks and makes informed recommendations to adjust the annual audit plan in light of the results. Able to identify methodologies and approaches for systems under review using recognised audit procedures (e.g. GIAM). Uses these skills to devise Force policy on data and system
Health & Safety (Level 4)
Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment/technology is introduced.Completes annual reviews of skills passports, training needs analysis.
ICT - Networks (Level 4)
Experienced in network administration and fault diagnosis to major component level (e.g. server, hub, port or workstation). Has a thorough understanding of the use of the network in the current application environment. Likely to have or be working towards an appropriate accreditation level such as Certified NetWare Administrator or equivalent.
ICT - Systems Implementation (Level 4)
Experienced in systems integration techniques, including implementation, fault diagnosis, implementation tests and handover procedures. Able to work unsupervised on many project tasks. Exhibits a high level of proficiency in more than one related discipline, with a broad knowledge of current technology. Likely to be accredited or working towards Microsoft Certified Systems Engineer status or equivalent, and/or Associate Membership of the BCS.
Internal Consultancy (Level 4)
Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.
Mgmt of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Risk Management (Level 5)
Able to anticipate, accurately define and establish the relative level of risk likely to affect their specialist function, in terms of likelihood and impact, together with how the challenges facing the wider organisation might affect their role within the force. Assesses the risks of national initiatives providing feedback at the relevant level. Has an understanding of pathways to alert all appropriate senior managers to flawed or ineffective control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.