Job title: Office Manager - HOLMES
Grade: SO 2
Role code: END0940
Status: Police Staff
Home Office code: Operational Support

Main purpose of the role

Direct and manage office resources and processes within a HOLMES major incident room, managing complex enquiries, using Holmes 2 or paper based processes, creating and distributing taskings for police officers and staff, reviewing and quality controlling the work of investigators undertaking the enquiries, providing advice and guidance, in order to meet the required standards as directed by the Murder Investigation manual, Major Incident Room Standardised Administrative Procedures (MIRSAP) and the Senior Investigating Officer (SIO).

Main responsibilities

  • Manage and motivate a team providing direction and leadership, dealing with day to day personnel matters; undertake staff appraisals, addressing discipline and welfare issues, advising on personal development, training and coaching, maximising performance from individuals and assisting with addressing personal aspirations in order to maximise the performance of the unit in support of organisational goals.
  • Organise and manage resources within the whole crime team including duties, absence and IT equipment, deploying all of these as necessary across the county, in response to a major crime investigation to ensure that the right people and equipment is in the right locations to support the investigation.
  • Direct Document Receivers and Document Readers to process all documentation coming into an investigation ensuring compliance with the main lines of enquiry and as directed by the SIO.
  • Quality assure all aspects of the documents generated in an individual incident room, identifying procedural omissions or faults or missed opportunities / lines of enquiry, initiating remedial actions or allocating further actions, and quality assurance of interview processes, in order to ensure that all enquiries are made in accordance with legislation, force policy, procedures and best practice national guidelines.
  • Provide specialist support and advice to SIOs on all matters relating to each investigation, acting as the subject matter expert on all documentation submitted for each enquiry and using their investigative mind-set to support the SIO in developing their main lines of enquiry to each investigation to achieve a successful outcome.
  • Maintain office infrastructure and security of buildings ensuring the offices are fit for purpose, properly maintained and useable for all staff and officers in the major crime team and that equipment is usable and data security is not compromised.
  • Plan and organise additional resources when required i.e. staff, cars & IT, to meet the demands of investigations, prioritising current workloads and resources to ensure new and high profile crimes can be supported immediately without compromising the progress on existing investigations
  • Manage fleet vehicles for the use within the major crime team ensuring that all vehicles meet Essex Police standards and are fit for purpose to support investigations

May 2015

Vetting level

Management Vetting required

Necessary experience

The role holder will need proven skills and experience as a criminal investigator and be able to work in a complex and reactive environment. Quality control and attention to detail are paramount to the integrity of the evidence and the role holder will need experience of working in analysis and recording to meet the role requirements.

Mandatory skills Experience of complex, major crime investigations gained from being an investigator with an ICDP level 2 or equivalent qualification/experience.

Investigative mind-set and experience of the criminal justice system.

Specialist knowledge of MIRSAP.

Essential skills HOLMES user.

Management and supervisory experience.

A good communicator, clear and confident in briefings.

Desirable skills XCEL and other word packages.


Analyse Critically (Level 2)

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.


Impartiality (Accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills

Crime Investigation (Level 5)

Supervises and co-ordinates the activities of other investigators providing advice and guidance on the whole range of investigation techniques, policies and procedures. Acts as a Case Review Officer. Pro-actively uses information gained form external agencies and the intelligence unit. Undertakes detailed and comprehensive case investigations.

Health & Safety (Level 4)

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.

Information Management & Technology (Level 5)

Can retrieve information from computer searches across data source boundaries e.g. across a number of data sources, across county. Can analyse and compare data from such searches. Understands significance of findings and can provide guidance on the reliability of forecasts resulting from data analysis. Can monitor data quality in the work of others, and may manage the impact of data quality issues.

Intelligence Gathering & Analysis (Level 4)

Able to analyse basic intelligence submitted and/or make decisions about whether it should be followed up or not. If further research is necessary, be able to carry out that task or delegate to another officer. If required, be able to put together basic information packages for others based on the intelligence gained.

Know. of Police Environment & Policy (Level 4)

Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.

Mgmt of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Risk Management (Level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.