Performance Design & Evaluation Officer

Job title: Performance Design & Evaluation Officer
Grade: SCALE 6
Role code: EV050534
Status: Police Staff

Main purpose of the role:

Develop and maintain the provision and establishment of standards, auditing, inspection, accreditation, performance needs assessment, assessment frameworks and levels of evaluations and quality assurance in order to ensure that training in Essex Police and Kent Police is both well designed and satisfies rigorous standards.

Main responsibilities:

• Develop and maintain strategies in order to deliver a coherent, quality approved, corporate training function, capable of providing skilled and qualified personnel to support effective operational police services. This will include the development of products, the adherence of standards and the evaluation and quality assurance of training delivery to ensure the continued provision of high quality training to the required accredited standard.
• Support business planning, assisting with advice on priorities, resource impacts, performance criteria and the consultation of staff throughout the Essex Police and Kent Police, in order to ensure that training is relevant, fit for purpose and satisfies organisational requirements.
• Develop and assist in audit and inspection processes, including performance needs assessment, assessment processes, establishment of qualitative and quantitative performance measures, training delivery and evaluation methodology, so as to ensure that police training satisfies rigorous quality standards and meets the requirements of Essex Police and Kent Police to maintain and retain approved Centre status.
• Assist in the development of training business cases and scoping documentation with stakeholders, identifying costs, analysing training needs, evaluate resource implications and impacts, assess benefits of training programmes and products, assessing programme risks and priorities and producing proposals and options for consideration.
• Participate fully as a professional member of the Performance, Design and Evaluation Team, contributing to strategic reviews, operations and development of police training, to ensure that the whole Learning and Development Directorate meets the objectives set in both business plans and service level agreements.
• Identify, write and implement evaluation strategies and the circumstances in which they are to be applied, providing timely and informative results that assist in the continued efficiency of the Learning and Development Directorate-s delivery of operational police services.
• Perform essential functions in response to a role held within the Strategic Co-ordination Centre and the Casualty Bureau in order to ensure effective delivery of these additional high-profile Force responsibilities.
• Quality assure a wide range of nationally recognised qualifications and internal assessment processes, acting as the Force lead for training quality assurance and the single point of contact (SPOC) for awarding organisations, including responsibility for maintaining approved Centre status and leading the innovative development of assessment processes, in order to ensure the continued provision of high quality training to the required accredited standard. This will include those assessment processes associated with the National Apprenticeship Framework.
• July 2015

Necessary experience:

The job holder will be IT Literate and essentially have knowledge of MS Office (Outlook, Word, Excel, PowerPoint) and be willing to train on other force specific IT applications e.g SAP The job holder will be required to complete the Award in Education and Training Level 3 or have an equivalent qualification/higher teaching qualification. It would be desirable for the job holder to work towards obtaining a TAQA (Training Assessment Quality Assurance) or be the holder of an A1 Assessors Award Qualification and also to work towards achieving an IQA or to be the holder of a V1 Internal Verification Qualification. It would be desirable if the job holder had some awareness of the COP Quality Assurance Management Services (QAMS) and to have some training delivery experience, ideally within an adult learning environment.

In addition, the post holder should possess an assessment qualification (TAQA) or be prepared to work towards this.

The post holder will have a thorough knowledge of Essex Police and Kent Police M dels and possess a high level of proficiency and expertise relating to professional standards, procedures for accreditation, design of training programmes, systems quality assurance and performance review.

The post holder will provide professional representation on behalf of Essex Police and Kent Police and will require the confidence and high level of interpersonal, communication and presentation skills to fulfil this responsibility.

Significant personal motivation and drive is essential in order to achieve demonstrable results if the role is to be successful. The ability to think strategically and balance resources with Force priorities is desirable. The  post holder will be expected to support and contribute towards business planning processes for the Learning and Development Directorate.

Behaviours:

Analyse Critically (Level 1)

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally Aware (Level 1)

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and Open-minded (Level 1)

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Health and Safety (Level 4)

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.

Inspection (Level 4)

Undertakes risk analysis to determine areas within the organisation that need to be reviewed. Is able to design specific tests that provide for findings that add value to the inspection process and the Force. Can translate findings into reports that are well presented and easily understood. Understands significance of findings and can interpret them to identify their impact upon the Force. Produces options for consideration. Continuously monitors internal, and Force systems under review, to ascertain best value.

Intelligence Gathering and Analysis (Level 4)

Able to analyse basic intelligence submitted and/or make decisions about whether it should be followed up or not. If further research is necessary, be able to carry out that task or delegate to another officer. If required, be able to put together basic information packages for others based on the intelligence gained.

Internal Consultancy (Level 4)

Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.

Interviewing - General (Level 3)

Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.

Knowledge of Legislation and Policy (Level 3)

Demonstrates a sound working knowledge of all legislation, policies and procedures relevant to the current role. Familiar with all five codes of practice but particularly well versed in the practical application of codes A, B and E. Able to apply this knowledge to suit the needs of the current role.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Research Techniques (Level 4)

Has a thorough understanding of research methods and is able to fully utilise these for a range of research projects. Able to analyse reports and data produced by other individuals/ organisations and extract relevant details to support the project in hand. Produces a range of options for consideration. Aware of the financial, organisational and service delivery implications of options.

Risk Management (Level 3)

Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.

Training (Level 5)

Able to adapt the style and content of the training during the course, tailoring the course to the needs of the participating individuals. Delivers a wide range of training packages, on a variety of subjects, and assists with the creation of various distance and flexible learning packages. Tailors courses to meet the current needs of the Force. Produces training plans for approval to rectify skills gaps.