Job title: Prevent & Protect Fraud Officer Grade: SO 2 Role code: EK1440 Status: Police Staff
Main purpose of the role:
Identify current and emerging issues relating to Fraud, gathering and analysing intelligence in order to present options and recommendations for consideration that will support effective performance and planning by Kent and Essex Police. Co-ordinate partnership working to ensure an effective joint response to the prevention and protection from Fraud within Kent and Essex and champion improvements with key stakeholders to meet set strategic aims.
Co-ordinate the partnership activities relating to the prevention and protection from Fraud, building and maintaining effective working relations with stakeholders, representing Kent and Essex Police as required, organising meetings and providing working party secretarial support as appropriate, to ensure a proactive, cohesive and streamlined response to Fraud related issues that support policing and partnership targets.
Research and analyse information relating to Fraud, identifying trends both current and emerging, making recommendations as appropriate, in order to enable a range of tactical options to be developed thereby informing the force strategic plans to support force aims and objectives with regards to Fraud.
Conduct environmental scanning, highlighting ideas, trends or threats in Fraud such as changes in legislation or the results of academic research, both national and international, and disseminating this information to internal and external stakeholders in order to support the effective planning and allocation of police and partnership resources.
Drive the implementation of Fraud related projects and initiatives, researching issues and options, producing problem profiles, making recommendations as appropriate, to enable informed decisions to be made e.g. with regards to specific tactics adopted to ensure project aims and objectives are achieved.
Work closely with representatives of trade organisations and National Fraud Intelligence Bureau to ensure counter fraud advice is incorporated in to general crime prevention regimes.
Implement effective external and internal communication strategies including awareness events aimed at delivering PROTECT and PREVENT messaging to the public and private sector and law enforcement partners to ensure effective, consistent and detailed information is made available to the appropriate communities.
Research, develop and revise policy in relation to Fraud as required, ensuring it complies with legislation and best practice in order to provide a sound framework for activities tackling Fraud.
Maintain and actively update knowledge of developments within the fields of Fraud and the progress of Force initiatives, re-organisations and reviews, in order to maintain the provision of high quality analysis and information service to the Kent and Essex Police.
The post holder will have a good general education and will be qualified to a minimum of A level. This will be supported by a sound working knowledge of working in a partnership based role, securing stakeholder support for common aims.
They will have a detailed understanding of legislation, policy, working practices and procedures relating to Fraud, both within the police and key stakeholders such as businesses (Small Medium Enterprises (SMEs)), Home Office and County Council. This will enable them to make effective and realistic options and recommendations for change.
They will have a methodical, organised approach to their work combined with an eye for detail and strong academic research skills that will allow them to gather, analyse and evaluate information from a variety of sources to produce sound recommendations for further action with minimal supervision and under deadlines. They will have the ability to present this information both in writing and through presentations in a clear manner to audiences from a wide variety of backgrounds, therefore IT skills (particularly MS Office products) are essential.
The post holder will have strong communication skills which combined with the ability to negotiate and influence will enable them to build and maintain strong working relationships with external partners and enable common goals to be identified and achieved through partnership working.
They will also have a strong interest in Fraud related issues on both a national and international level in order to maintain a detailed and up to date knowledge of a new thinking and emerging trends.
Post holders will have to attend the Accredited Counter Fraud Technician Programme.
Analyse critically (level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, support and inspire (level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally aware (level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and open-minded (level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take ownership (level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Advanced Information Searching (Level 4)
Possesses a detailed working knowledge of a range of operational police information systems. Accredited to an advanced level in the use of more than one of these systems and has a full understanding of all necessary operating rules and protocols. Uses these systems to their full potential, to create and amend records, as necessary, and to retrieve information from complex searches across data source boundaries e.g. across a number of data sources, across the county. Understands the significance of the search results and can provide guidance on the reliability of any further data analysis. Monitors data quality in the work of others using these systems and takes appropriate corrective action.
Health and Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
Information Gathering and Analysis (Level 4)
Is able to identify reliable and appropriate sources of information and select methods of gathering information which are efficient and effective. Has a working knowledge of legislation and policy relevant to the collection, recording, storage and distribution of information.
Information Management and Technology (Level 4)
Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues.
Internal Consultancy (Level 4)
Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.
Knowledge of Police Environment and Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Knowledge of Legislation and Policy (Level 4)
Has a thorough understanding of all legislation, policy and procedure relevant to the current role. Able to apply this and offer advice to colleagues as necessary.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Technology (Level 3)
Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.
Risk Management (Level 4)
Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.
Statistical Analysis (Level 3)
Familiar with use of basic statistics, charts and tables and is able to draw reasonable conclusions from available data. Able to identify degrees of reliability in raw data and published statistics, and advise colleagues accordingly. Demonstrates ability to convert figures into tables, charts or graphs using appropriate style and balance to convey meaning to other users.