Job title: PST Team Leader
Grade: SO 2
Role code: EV050548
Status: Police Staff

Main purpose of the role

Supervise day to day delivery of personal safety training, first aid training, manual handling, health safety and fitness, supervising staff, planning duties and organising resources. Provide advice and guidance to trainers and develop courses as appropriate. Evaluate the delivery of training for the force, including the provision and establishment of standards and methodologies of well-designed products and appropriate levels of assessments and evaluation to satisfy rigorous quality standards.

Main responsibilities

  • Supervise and motivate your team on a daily basis, taking responsibility for appraisal and individual performance, providing direction and leadership and participating in the team recruitment and selection. This will include the undertaking of staff appraisals, addressing welfare, capability and discipline issues, advising on personal development, training and coaching, quality assurance dip testing, assessments and the allocation of work streams. All of which will maximise productivity from individuals, enabling a consistent high quality performance and ensuring that a professional and efficient service is provided at all times.
  • Maintain an up to date knowledge and awareness of Officer Safety, First Aid, Manual Handling, Health and Safety and fitness training, identifying current issues and where appropriate revising or amending courses and course materials to reflect these changes, in order to ensure that all training provided is current and relevant.
  • Manage and motivate, on a daily basis, the staff of the Unit, taking responsibility for appraisal, training, capability, development, recruitment, selection, discipline and welfare, to ensure compliance with personnel policies and procedures and build a cohesive, dedicated and professional team to deliver training to the Force.
  • Deputise for the line manager, acting as the Police Colleges representative at corporate and external forums as required, including influencing working practices, in order to ensure the continued provision of high quality contribution from Learning and Development.
  • Schedule training delivery and manage duty rotas, approving annual leave and providing contingencies in case of sickness or leave and in order to ensure an efficient continuity of service provision at all times.
  • Liaise with stakeholders to ensure the localised training needs of officers and staff are addressed and supported, liaising with admin staff to book venues, resources etc., in order to deliver the required training to the Force.
  • Audit training records and quality assure training provision and course content, validating training by visiting officers and staff in their areas of deployment, to ensure consistent quality of service delivery. Supervise training delivery of your team through personal observation and dip testing to assure adherence to force standards providing coaching, feedback, advice and guidance or implementing remedial actions as appropriate, ensuring the consistent application of policy, practice and procedures in compliance with all relevant legislation, national guidance, force policy and associated standards.

Necessary experience

The post holder will be qualified in one or more of the following areas: Hold a relevant physical instructor training qualification or a minimum of two years work experience within this environment. The post holder will have demonstrable practical experience and an up to date knowledge of training in a range of styles appropriate to the subjects covered by the Unit. Skilled in the design and delivery of training, the post holder will have a proven track record in identifying training requirements and producing high quality training courses, which are fit for purpose. They will also be required to hold an Award in Education and training (AET) qualification or equivalent or be prepared to work toward achieving such a qualification within a reasonable period. The post holder will also be required to hold or work toward achieving a TAQA Assessor Award or equivalent.

The post holder will be knowledgeable of police roles, front line policing, organisational culture and environmental issues. They will be able to demonstrate their ability in the management and motivation of staff, ideally this will be supported by previous supervisory experience. The post holder must be organised and confident with excellent interpersonal and communication skills, this will be combined with the ability to debrief course attendees, both verbally and in writing, to enable them to develop to their full potential. An attention to detail and high levels of concentration are also essential. Significant personal motivation and drive is essential in order to achieve demonstrable results.


Analyse Critically (Level 2)

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range
of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others
(including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.


Impartiality (Accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills

Budget Management (Level 4)

Accountable for and capable of managing a set budget. Fully conversant with financial regulations, processes and procedures and the responsibilities placed upon the budget holder. Capable of and responsible for authorising expenditure from a local budget and aware of the implications of certain courses of action. Can make budgetary decisions having given due consideration to best value.

First Aid (Level 6)

Qualified to First Aid at Work level, having satisfactorily completed a First Aid course and holds a valid certificate which equates to the HSE "First Aid at Work Certificate" and/or holds a valid "Lay Instructors" certificate or other relevant training qualification (e.g. NVQ, C23 or D33). This level of competence enables
the delivery of training to level 3. Re-assessment will take place every three years.

HR - Staff Development (Level 4)

Provides advice to managers on PDR, career development programmes and training courses currently available to members of the force.Dependent upon role, able to provide more specific career development feedback and guidance to individuals. Able to produce skills audits to assist with career pathways, succession planning and selection options to enable informed decision making by managers/local management teams. This may involve utilisation of the computerised HR database. Possession of Certificate in Personnel Practice is desirable.

Health & Safety (Level 5)

Has received training which enables the effective completion of risk assessments and Health and Safety inspections of premises. Identifies defects or hazards and takes action to resolve any apparent health and safety issues within an area or department. Fully accepts responsibility for the safety of members of staff, as well as visitors and contractors. Monitors the application of health and safety related procedures for the area or department. Possession of a certificate level qualification in Health and Safety is desirable.

Information Gathering & Analysis (Level 4)

Is able to identify reliable and appropriate sources of information and select methods of gathering information which are efficient and effective. Has a working knowledge of legislation and policy relevant to the collection, recording, storage and distribution of information.

Information Management & Technology (Level 3)

Knows the range of police information systems available locally to support daily activities, and understands their uses. Can use police information systems to perform routine tasks. May be able to create simple records, and amends data to add information, within requirements of role. Understands data quality issues.

Interviewing - General (Level 3)

Demonstrates the ability to conduct effective routine interviews for a variety of purposes. Prepares and plans carefully and is clear about the purpose of the interview. Asks relevant questions and is able to obtain the required information. Regularly reviews personal interview performance. Adapts style to suit the needs of the interview.

Knowledge of Police Environment & Policy (Level 4)

Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Office Technology (Level 3)

Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.

Public Order (Level 3)

Confident and experienced in the application of restraint and self defence techniques to lawfully detain persons, with or without personal protective equipment. Able to identify a threat and overcome it by force if necessary. Demonstrates the ability to use training received to adhoc level PSU and able to understand and react to basic commands. Able to use the appropriate response to public order situations. Familiar with the standard phrases of command and is, therefore, able to co-ordinate teamwork and/or operate alongside others.

Risk Management (Level 4)

Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

Staff Safety (Level 5)

Possesses high levels of skill in the six staff safety elements of training enabling them to instruct and advise others in their appropriate use. Able to advise others as to the best course of action in practical situations in order to minimise risk of injury to themselves and to ensure their own safety and the safety of colleagues
and members of the public.

Training (Level 5)

Able to adapt the style and content of the training during the course, tailoring the course to the needs of the participating individuals. Delivers a wide range of training packages, on a variety of subjects, and assists with the creation of various distance and flexible learning packages. Tailors courses to meet the current needs of the Force. Produces training plans for approval to rectify skills gaps.