Job title: Recruitment Assistant Grade: SCALE 4 Role code: EBC0425 Status: Police Staff Home Office code: Organisational Support
Main purpose of the role:
Support the recruitment and selection for Police Officers, Police Community Support Officers, Special Constables and Police Staff for both Kent & Essex Police. Maintain and update any related computerised records, assisting with the planning, organising and running of assessment centres and selection processes in order to facilitate the effective and timely provision of all aspects of recruitment and selection.
Arrange recruitment and selection processes including assessment centres, training courses and assessor/candidate briefing sessions, as directed by the Recruitment Officer, undertaking all associated administrative duties, including the booking of assessors, fitness/medical tests, home visits, biometric testing, rooms and overnight accommodation, materials and equipment, in order to support the provision of the required personnel/resources at the various stages of the processes.
Short list applications and undertaking various roles as desired by the various assessment processes, ensuring the efficient running of internal assessment process. Including invigilating assessments, taking on specific roles during assessment centres and assisting assessors as and when required, to ensure a fair and non-discriminatory recruitment process.
Provide first line advice and guidance around advertising position within Kent & Essex Police, guiding managers through the process and advising where to access the relevant documentation, advising the Business Services Recruitment Team of the outcomes of the weekly vacancy meeting to ensure the accurate and timely advertising of roles.
Receive and respond to enquiries regarding recruitment for all ranks of Police Officers, Police Staff and external customers, providing appropriate information, advice and liaising with the relevant Business Services Team, advising candidates of their eligibility to apply and manage their expectations throughout the recruitment/selection process to ensure that they are well informed and receive a high standard of service.
Update and maintain the Extranet collaborative page for Recruitment and Selection, ensuring that all the information that is provided is accurate and relevant, in order to enable managers and staff to ensure that their processes run smoothly.
Maintain and oversee the Business Interest process for Essex Police, being the first point of contact for any queries from applicants, collating applications to be seen by the Head of Resourcing for a final decision, completing all correspondence in relation to outcome of decision, to provide a timely and efficient customer service.
Complete filing, photocopying, binding, scanning, faxing and post collection/distribution and dissemination of routine information in the most appropriate format as necessary, to ensure the provision of an efficient support services to the Recruitment Team.
Provide admin support to the HR Resource Planning function with the administration of student and probationer postings, concluding the recruitment activity for police officers. This activity will require providing support in relation to gathering information, producing documentation to aid posting decisions, updating the SAP system to ensure all officers are allocated a posting appropriately.
Undertake any other work/projects commensurate with this role, supporting Corporate Recruitment and the wider Resourcing portfolio as required, in order to provide a high quality service to Essex Police.
February 2015 Updated March 2019
The post holder will have previous experience in an administrative role and should be educated to GCSE level or equivalent.
Experience of Microsoft Office Products is essential. Previous experience of a HR database system such as SAP would be desirable.
Knowledge and experience of volume recruitment activities would be desirable, especially with Police processes.
Effective communication skills are essential as the post holder will be required to communicate and advise Managers, Assessors and Candidates in relation to various stages and processes with the recruitment and selection processes with Kent & Essex Police.
The post holder will be required to be self-motivated, flexible, have attention to detail and have the capability to work of their own initiative, as well as working on their own or in a team.
Analyse Critically (Level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, Support and Inspire (Level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally Aware (Level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and Open-minded (Level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take Ownership (Level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Health and Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
Knowledge of Police Environment and Policy (Level 3)
Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Office Organisation (Level 3)
Has a good understanding of office routines and procedures, and possesses skills in planning, organising and monitoring work. Understands record keeping, filing and data storage systems, and can ensure that information is stored accurately / logically, within Force guidelines. Able to organise the provision and storage of office supplies, stationery and consumable items etc. to ensure that appropriate stock levels are maintained. Able to undertake basic research and supply information in a well presented manner. Can draft and prepare routine documents.
Office Technology (Level 4)
Demonstrates advanced skills in the use of one or more office software products Able to use these packages to enhance the quality or presentation of work required within the role. Manages data files and file structures. Provides on the job training and guidance to other staff in the use of specific or specialist software, if required. Familiar with established IT rules and protocols and shows a good understanding of data protection requirements.
Research Techniques (Level 3)
Conducts basic research work, usually with a relatively narrow focus and is able to find out all the required relevant information or data for the task set. Can present findings in a logical and easily understood manner.
Risk Management (Level 3)
Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors.
Statistical Analysis (Level 3)
Familiar with use of basic statistics, charts and tables and is able to draw reasonable conclusions from available data. Able to identify degrees of reliability in raw data and published statistics, and advise colleagues accordingly. Demonstrates ability to convert figures into tables, charts or graphs using appropriate style and balance to convey meaning to other users.