Job title: Senior Network Engineer Grade: PO 2 Role code: EIT0045 Status: Police Staff
Main purpose of the role:
Develop and exploit the forces IT network Infrastructures, provide technical advice and analysis on both existing systems and systems under development, investigate, diagnose and resolve the full range of network problems, supporting network development, trouble shooting, technical analysis, evaluation, configuring network devices, defining and supporting transitional arrangements, providing for a secure environment and ensuring that new IT products and services are supported by the forces network infrastructure.
Provide technical advice and guidance on performance issues and standards for the forces network operations, trouble shooting as required, utilising network management systems software and appropriate analysis equipment to collect network load statistics, model performance, and create reports, ensuring that the effective delivery of the service satisfies the required levels of operational performance throughout Kent Police and Essex Police.
Deliver technical support and advisory services for users throughout the Force in respect of the network infrastructure, undertaking the diagnosis of a broad range of network problems including those of a complex nature, providing solutions, evaluating and advising of risks, identifying contingencies, making recommendations and supporting the maintenance of IT systems, in order to optimise performance, ensuring high standards of service delivery and the maximum availability of IT services.
Review and implement network changes, including supporting change management initiatives and programmes throughout Kent Police and Essex Police, deliver network enhancements, capacity changes, contingency and recovery arrangements as required, to ensure that all network design targets are met and that the networks provided meet their service level targets within the Forces.
Maintain and implement IT network infrastructure security policy, standards and guidelines appropriate to business requirements, in accordance with ITIL infrastructure management and security processes, applying new and revised procedures, creating auditable records, user documentation and security awareness literature, so as to ensure that the forces current and future infrastructure security needs are satisfied
Identify risks to network infrastructure security, review new and emerging threats and vulnerabilities, assess the potential impact upon current applications, systems and networks, escalating as appropriate, taking appropriate action and creating solutions, in order to ensure the effective protection of data for both forces.
Evaluate and advise on the configuration/installation and reconfiguration of hardware and software, including upgrades, operation, control and maintenance of local and wide area networks for communication of data, voice, text, facsimile, video or images, to ensure that there is adequate capacity and resources to meet the current and future required levels of operational performance.
Maintain an up to date knowledge of new developments relating to the forces network infrastructure, undertake research, prepare reports and assist with the development of business proposals, ensuring that both forces are able to take maximum advantage of new and emerging technologies that enhance the quality and viability of effective IT network infrastructures throughout Kent Police and Essex Police.
Assist with the development of open and productive communication strategies for Network support and development services, participating in meetings and forums, attending briefings and presentations, providing information and advising users, in order to facilitate good customer relations and ensure that levels of service matches or exceeds user expectations.
Management vetting req.
The Senior Network Technician will require a technical practitioner background with at least 3 years experience with a thorough understanding of developments in networking and communications or equivalent recent industry experience. They will possess a Higher Level Infrastructure Management Diploma (ISEB)/ level 5 NVQ for Information Technology professionals (or equivalent). A detailed knowledge of ITIL Version 3 is required. They will have a detailed knowledge of the ITIL framework, specifically change, problem and incident management. SFIA Skills at Level 4 in Systems Integration, Release Management and Solution Architecture are required.
The post holder will have a thorough knowledge of networking and communications within a large multi site organisation, that includes the interaction and integration between a number of networking systems, components, computers or other "intelligent" devices. The post holder will have a thorough knowledge and understanding of the forces IT infrastructure architecture, including the framework and principles on which servers, networks and operating systems are based eg Windows Server/7/,8, UNIX, LINUX, Oracle, SQL-Server, TDM, ATM, TCP/IP. They will possess a strong knowledge of good security practice covering the physical and logical aspects of information products, systems integrity and confidentiality. The Senior Network Technician will have a thorough knowledge of database software which enables the user to create, populate and manipulate data structures. A detailed knowledge of network traffic analysis, including the methodology and techniques for the capture of traffic information and the analysis of this nformation and its constituent elements is essential for the use of managing and developing all aspects of network performance and behaviour.
The post holder will be have a sound understanding of risk assessment, change management, configuration management, reliability and safety methods and the use of metrics. They will also understand and be fully aware of project management principles and processes, systems development life-cycle and typical problems associated with the implementation of information systems. They will be expected to assist with the identification of new and emerging hardware, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value to the forces. Good communication, presentational and interpersonal skills are essential for the post holder to be effective.
Analyse Critically (Level 2)
I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 2)
I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.
Deliver, Support and Inspire (Level 2)
I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.
Emotionally Aware (Level 2)
I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.
Innovative and Open-minded (Level 2)
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.
Take Ownership (Level 2)
I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public service (accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.
Business Planning (Level 3)
Able to effectively contribute to the business planning process within a Division / Department. Demonstrates a broad understanding of the requirements of Force business planning and value for money. Identifies and recommends local objectives and targets for inclusion in the Division / Department plan. Takes responsibility for monitoring these and ensuring they are achieved.
Customer Services (Level 4)
Able to identify and interpret more complex problems affecting customers. Suggests improvements in customer services and generates solutions on behalf of customers, taking the necessary action to deliver these solutions. Regularly provides enhanced and high level customer service. Demonstrates the ability to select information for communication to customers and improve the flow of information between the organisation and customers. Actively seeks opportunities for improving working relationships.
Data and Systems Security (Level 4)
Has an in depth knowledge of the Data Protection and Computer Misuse Acts and Force policy on data and system security. Applies this knowledge by undertaking training and answering queries on data and system security. Competent to supervise the audit of systems and data security, assisting auditors with the interpretation and reporting of findings. Proficient to quality assure the audit product.
Health and Safety (Level 3)
Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures.
ICT - Networks (Level 5)
Fully conversant with the overall operation and requirements of one or more network environments, such as Novell NetWare. Able to monitor and diagnose network performance and can plan, devise, cost and implement office cabling schemes in compliance with Force technical standards. Has a working knowledge of network management issues, essential network protocols, and intelligent network components such as routers and bridges. Able to provide advice and assistance to technical support staff on detailed technical issues. Can effectively monitor subcontractors undertaking data network cabling work and liaise with suppliers to resolve faults and identify alternative solutions.
Internal Consultancy (Level 4)
Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.
Know. of Police Environment and Policy (Level 4)
Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.
Management of Police Information (MOPI) (Level 4)
Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.
Risk Management (Level 4)
Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.