Senior Performance Analyst

Job title: Senior Performance Analyst
Grade: PO 3
Role code: EUX1221
Status: Police Staff

Main purpose of the role:

The Performance Analysis Unit (PAU) is a centralised team based at Force Headquarters. The PAU forms part of the Strategic Change Directorate and co-ordinates the performance analysis and management strategy and data provision requirements for the Force. The PAU provides the internal and external analysis that provides insight and prediction to strategic, tactical and operational tasking and decision making. The PAU is a single team with multifunctioning roles providing analysis and data extraction, the team deliver against three areas of work: management projects. Each area of work is led by a dedicated manager, the team as a whole work to deliver against each area of work. Resources against each area of work will be apportioned according to demand and the requirements of the Force. The Senior Performance Analyst roles take primary responsibility for two areas of business respectively: statistics and special projects. They manage and deliver data extraction and performance products and reports, providing insight and prediction, and make key recommendations against Force requirements. The Senior Performance Analysts also advise and make recommendations to senior managers and the Chief Officer Group. The role of a Senior Performance Analyst requires project and staff management, there are also considerable independent decision-making requirements that assist chief officers on resource allocation and financial decision making. Representation of the unit, directorate and Force and direct liaison with Chief Officers. They work closely with the corporate analyst and the Head of Analysis to deliver their work, and deputise for the corporate analyst and Head of Analysis when required. The Senior Performance Analysts line manage Performance Analysts and Assistant Performance Analysts. 

Main responsibilities:

• Lead on the work in their respective areas: Statistics and Special projects. Working with the Strategic Analysis & Insight Manager and the Head of Analysis, to deliver the best possible analysis that provides insight, direction and prediction that informs drives policing in Essex.
• Analysis and scrutiny of all forms of data results in order to provide advice, guidance and direction to the Force on multiple outcomes including crime reduction and prevention, financial decisions, demand and system management, partnership and academia . Providing context, highlighting issues and advising on adherence to data quality, standardisation, Force policy and process.
• Analyse data, make recommendations, consult, communicate and present results to key stakeholders including the Chief Officer Group; ensuring that the best information, context, facts, options, approaches and recommendations are delivered to aid and influence corporate decision making.
• Assist on analysis focused on the understanding and management of all forms of demand to help the Force run more efficiently and effectively. - Approve all forms of data submissions, on behalf of the Force, to ensure that the data return is of sufficient quality to meet Force and national standards.
• Liaise, consult and manage the data requests of internal and external customers, including senior stakeholders such as the OPFCC, HMIC, NPCC and Home Office to ensure the force is making best use of data and maximising value from these data.
• Provision of data returns, strategic documents and reports to customers, on behalf of the Force, in order to meet statutory and Force requirements.
• Assign and co-ordinate workload, manage and motivate staff, quality assuring final products, providing direction and leadership, staff appraisals, addressing welfare issues, advising on personal development, training and coaching in order to build and sustain an effective team capable of achieving departmental objectives.
• Deputise for the Corporate Analyst and Head of Analysis, representing the Force at the highest level and liaising with Key stakeholders.
• Maintain appropriate liaisons with other police forces and relevant organisations and bodies, including attendance at meetings and conferences as required; acting as the Force lead on statistics and special projects.

June 2018, amended November 2020.

Necessary experience:

The role-holder should be educated to a degree standard or equivalent and must be able to evidence experience of working in an analytical management Information and data provision role within an organisation.

The role-holder should be able to demonstrate a strong working knowledge of Microsoft Excel, or a comparable data manipulation/analysis software package. The role-holder should be able to evidence their experience or skills sets on the manipulation and presentation of data. Experience of working with the Athena system and Business Objects would be advantageous.

The role holder should be able to evidence at least 1 years experience of supervising a team. The individual must be able to evidence how they have managed: staff workload, performance, sickness & attendance and appraisals.

The role holder must be able to evidence self-managing their workload and priorities, working under pressure to meet urgent deadlines

Behaviours:

Analyse Critically (Level 2)

I ensure that the best available evidence from a wide range of sources is taken into account when making decisions. I think about different perspectives and motivations when reviewing information and how this may influence key points. I ask incisive questions to test out facts and assumptions, questioning and challenging the information provided when necessary. I understand when to balance decisive action with due consideration. I recognise patterns, themes and connections between several and diverse sources of information and the best available evidence. I identify when I need to take action on the basis of limited information and think about how to mitigate the risks in doing so. I challenge others to ensure that decisions are made in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 2)

I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those the police serve. I understand the local partnership context, helping me to use a range of tailored steps to build support. I work with our partners to decide who is best placed to take the lead on initiatives. I try to anticipate our partners' needs and take action to address these. I do not make assumptions. I check that our partners are getting what they need from the police service. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Deliver, Support and Inspire (Level 2)

I give clear direction and expectations, helping others to understand how their work operates in the wider context. I identify barriers that inhibit performance in my teams and take steps to resolve these, enabling others to perform. I lead the public and / or colleagues, where appropriate, during incidents or through the provision of advice and support. I ensure the efficient use of resources to create the most value and the right impact within my areas. I keep track of changes in the external environment, anticipating both the short and long term potential implications for the Police Service. I motivate and inspire others to achieve their best.

Emotionally Aware (Level 2)

I consider the perspectives of people from a wide range of backgrounds before taking action. I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take the time to support others to understand reactions and behaviours. I take responsibility for helping to ensuring the emotional well being of those in my teams. I take the responsibility to deal with any inappropriate behaviours.

Innovative and Open-minded (Level 2)

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am able to spot opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing my plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment.

Take Ownership (Level 2)

I proactively create a culture of ownership within my areas of work and support others to display personal responsibility. I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contribute their ideas. I am accountable for the decisions my team make and the activities within our teams. I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly. I actively encourage and support learning within my teams and colleagues.

Values:

Impartiality (accredited)

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (accredited)

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public service (accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Health and Safety (Level 4)

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.

Information Gathering & Analysis (Level 5)

Information gathered is sufficient, valid and reliable and is consistent with the organisation's values, policies, guidelines and procedures. Able to deal with situations when information is insufficient, contradictory or ambiguous. Able to organise and interpret information so that conclusions can be drawn.

Information Management & Technology (Level 5)

Can retrieve information from computer searches across data source boundaries e.g. across a number of data sources, across county. Can analyse and compare data from such searches. Understands significance of findings and can provide guidance on the reliability of forecasts resulting from data analysis. Can monitor data quality in the work of others, and may manage the impact of data quality issues.

Internal Consultancy (Level 4)

Demonstrates an in depth knowledge of the relevant specialist area and combines this with high level consultancy skills. Develops collaborative relationships with internal clients and works with them to achieve joint objectives and targets. Maintains an up to date awareness of all developments which may affect Force business and policies and proactively advises clients of all relevant matters.

Knowledge of Police Environment and Policy (Level 4)

Displays a general appreciation of changes affecting the police service. Understands the inter-relationships between the roles of the various Operational and Support activities, and how organisation structures and police systems work. Possesses a detailed understanding of working procedures, practices and policies relevant to the current role and the roles of subordinates and ensures that these are followed at all times. Is clear about Force goals and effectively contributes to local business plan objectives.

Management of Police Information (MOPI) (Level 4)

Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. If nominated as an Information Asset Assistant is familiar with the NPCC Information Asset Owners Handbook.

Risk Management (Level 4)

Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

Statistical Analysis (Level 4)

Fully conversant with the mathematical bases for many types of statistical calculation and analysis. Able to identify trends from available data and the requirements for further data gathering to improve the evidence base. Likely to possess abilities in mathematics and statistics equivalent to A-Level standard and/ or have equivalent experience. Familiar with common use of complex spreadsheets and analysis tools.