Job title: Triage DC Grade: Constable Role code: EPPPU305a Status: Police Limited Duties Category: E - Non-op/No Vrbl or Physl
Main purpose of the role:
This JD is subject to HAY quality assurance and consultation.
To ascertain those victims that have suffered, are suffering or are at risk of suffering Child Abuse, including on-line abuse, Child Sexual Exploitation (CSE), vulnerable adult abuse or related criminal conduct and implement measures to safeguard them from harm. Identify those involved in the commission of the aforementioned abuse or related offences, and support operational staff to intervene, disrupt and collect evidence against them. Improve information sharing across agencies in Essex in the interests of vulnerable victims. Determine and share best practice to tackle and address offending against vulnerable persons.
Assess Triage & Intelligence Team referrals to determine prioritisation level, ensuring high risk or time sensitive matters are accorded seniority.
Identify and collate information received and held by Essex Police around Child Abuse, CSE, vulnerable adult abuse and related offences, including Online offences, FGM, HBV and Forced Marriage. Liaise with partner organisations to share information, with the aim to develop a whole intelligence picture regarding vulnerable victim abuse, both within Essex and beyond, or regarding a specific triage referral, person, location or incident. Disclosure of information must only occur when proportionality, legality and necessity criteria are met.
Utilise the National Decision Model (NDM), the THRIVE model and approved risk assessment toolkits, and undertake multi-agency liaison, to plan & implement intervention and safeguarding strategies proportionate to the perceived level of risk. Decision making and supporting rationale must be recorded on the appropriate auditable format, adhere to legislative and procedural requirements and evidence sound knowledge and ability to balance the need to safeguard, the need to investigate and the need to adhere to human rights of the victim and suspect.
Compile intelligence / evidence packages in cases suitable for investigation and allocate them to appropriate investigative resources. Prepare reports and papers for the Tasking and Co-ordination process. Identify and report on emerging trends and patterns of child abuse (including on-line abuse), CSE, vulnerable adult abuse and related criminal conduct.
Advise and assist where practicable in safeguarding and investigative decision making in vulnerable victim abuse cases subject to on-going enquiry. Provide, on a rota basis, weekend triage cover for the Triage and Intelligence Team
Achieve agreed service / compliance levels of service regarding timeliness and quality of performance to ensure that local and global service level agreements are met. - Attend single and multi-agency strategic and operational meetings to improve the performance and delivery of services to victims of, or persons at risk from, child abuse (including on-line abuse), CSE, vulnerable adult abuse and related offences, across the county. Work in conjunction with partner agencies to achieve goals of strategic groups, in developing knowledge, information sharing, working protocols and engagement with third sector organisations to assist in combatting child abuse (including on-line abuse), CSE, vulnerable adult abuse and related offences.
Undertake all such other reasonable duties as may be required by OC supervisors, in order to ensure the OCs commitments are met. Complete training to ensure and maintain proficiency in role requirements.
Recruitment vetting req.
The role holder must be able to demonstrate previous experience in collation of information, analysis and interpretation of information, risk assessment and risk management. The role holder must be PIP level 2 accredited and have 2 3 years previous experience within a Public Protection environment.
The role holder must have well developed verbal and written communication skills, with the ability to communicate with a wide range of officers and staff, at all grades and ranks, with external agency professionals and also with members of the public. They must have interpersonal skills that engender credibility and confidence.
A high degree of confidentiality, integrity and discretion is necessary, as the role holder will be required to deal with sensitive information.
The role holder must be able to plan and prioritise their own workloads and manage multiple demands and competing priorities often to short deadlines. The role holder will be required to be methodical and maintain professional standards, and be able to produce accurate information and reports within agreed deadlines.
The role holder must be proficient in the use of IT, although training will be provided for more specialist systems.
The role holder must have, or be prepared to acquire, SCAIDP (Specialist Child Abuse Investigators Development Programme) accreditation. The role holder will also be required to acquire and maintain up to date, in depth knowledge of the Southend, Essex and Thurrock (SET) procedures.
Analyse Critically (Level 1)
I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.
Collaborative (Level 1)
I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.
Deliver, Support and Inspire (Level 1)
I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.
Emotionally Aware (Level 1)
I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.
Innovative and Open-minded (Level 1)
I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.
Take Ownership (Level 1)
I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.
I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.
I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.
Public Service (Accredited)
I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.
I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.