Grade: SO 1
Role code: E30407
Status: Police Staff
Home Office code: Operational Support

Main purpose of the role:

Repair, maintain and modify all modes of transport and mobile units belonging   to the force and external blue light customers as required, fitting specialist equipment and providing technical expertise to customers in order to maintain an effective and efficient vehicle maintenance and repair service for the Force. This will involve planned and unplanned/reactive jobs and must continuously provide roadworthy vehicles to support officers and police staff in operational effectiveness.

Main responsibilities:

  • Provide mechanical and electrical services, repairs and modifications advice to Police Officers and other internal and external customers as required, exploring alternative solutions and recommending courses of action in consultation line manager and other workshop staff through the use of diagnostic equipment, in order to resolve problems in a timely and cost effective manner.
  • Commission new Police vehicles, including installation of video cameras, radio equipment and specialist technical equipment as required, and removal of equipment from vehicles for sale by auction, ensuring that new vehicles are equipped to the required standard and those vehicles for disposal fully meet the required MOT standard.
  • Supervise and train apprentices as directed by line management, providing on the job training and feedback to external tutors on their performance, skills and ability, in order to ensure appropriate supervision and development of workshop staff.
  • Maintain all workshop equipment to the highest standards, ensuring that worn or damaged parts and equipment are reported to line management and replaced or repaired as soon as possible, in order to facilitate the effective running and use of the Workshops.
  • Undertake routine Health and Safety checks, taking action where appropriate to identify and rectify any potential or existing breaches, in order to ensure the working environment fully complies with Force Health and Safety policy and COSHH regulations.
  • Repair, maintain and modify all modes of transport and mobile units as required, in order to ensure the provision of efficient and effective vehicle maintenance and repair service to the Force and external customers, as required.
  • Maintain up to date knowledge of the latest technological advancements within the transport industry and policing environment, interrogating a broad range of media, in order to ensure that vehicle faults can be effectively diagnosed and the most appropriate problem-solving method is deployed.

Amended July 2017

Vetting level:

Recruitment Vetting req.

Necessary experience:

The post holder must hold a full and clean driving licence.

The post holder must have a good knowledge and understanding of the repair and maintenance of a wide range of vehicles, with the ability to provide specialist advice on vehicle modification and repair. A proven track record of the service, maintenance and repair of a wide range of vehicles underpinned by a recognised qualification in vehicle repair and maintenance, equivalent to NVQ level 3.

The post holder must have a practical knowledge and understanding of health and safety regulations, including the identification and assessment of risks presented within the workshop environment.

The post holder must have excellent problem solving and diagnostic skills, which can be applied across all modes of transport within the Kent Police and Essex Police fleet.


The post holder must be computer literate and have knowledge of a range of computer systems, including Microsoft Office applications.

The post holder must be able to demonstrate clear and effective communication skills both verbal and written.


Analyse Critically (Level 1) 

I recognise the need to think critically about issues. I value the use of analysis and testing in policing. I take in information quickly and accurately. I am able to separate information and decide whether it is irrelevant or relevant and its importance. I solve problems proactively by understanding the reasons behind them, using learning from evidence and my experiences to take action. I refer to procedures and precedents as necessary before making decisions. I weigh up the pros and cons of possible actions, thinking about potential risks and using this thinking to inform our decisions. I recognise gaps and inconsistencies in information and think about the potential implications. I make decisions in alignment with our mission, values and the Code of Ethics.

Collaborative (Level 1)      

I work cooperatively with others to get things done, willingly giving help and support to colleagues. I am approachable, and explain things well so that I generate a common understanding. I take the time to get   to know others and their perspective in order to build rapport. I treat people with respect as individuals and address their specific needs and concerns. I am open and transparent in my relationships with others. I ensure I am clear and appropriate in my communications.

Deliver, Support and Inspire (Level 1)    

I take on challenging tasks to help to improve the service continuously and support my colleagues. I understand how my work contributes to the wider police service. I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others. I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery. I support the efficient use of resources to create the most value and to deliver the right impact. I keep up to date with changes in internal and external environments. I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Emotionally Aware (Level 1)        

I treat others with respect, tolerance and compassion. I acknowledge and respect a range of different perspectives, values and beliefs within the remit of the law. I remain calm and think about how to best manage the situation when faced with provocation. I understand my own emotions and I know which situations might affect my ability to deal with stress and pressure. I ask for help and support when I need it. I understand the value that diversity offers. I communicate in clear and simple language so that I can be easily understood by others. I seek to understand the thoughts and concerns of others even when they are unable to express themselves clearly.

Innovative and Open-minded (Level 1)   

I demonstrate an openness to changing ideas, perceptions and ways of working. I share suggestions with colleagues, speaking up to help improve existing working methods and practices. I constantly reflect on my own way of working and periodically review processes and procedures for continuous improvements. I adapt to change and am flexible as the need arises while encouraging others to do the same. I learn from my experiences and do not let myself be unduly influenced by preconceptions.

Take Ownership (Level 1)  

I actively identify and respond to problems. I approach tasks with enthusiasm, focusing on public service excellence. I regularly seek feedback to understand the quality of my work and the impact of my behaviour. I recognise where I can help others and willingly take on additional tasks to support them, where appropriate. I give feedback to others that I make sure is understandable and constructive. I take responsibility for my own actions, I fulfil my promises and do what I say I will. I will admit if I have made a mistake and take action to rectify this. I demonstrate pride in representing the police service. I understand my own strengths and areas for development and take responsibility for my own learning to address gaps.


Impartiality (Accredited)   

I take into account individual needs and requirements in all of my actions. I understand that treating everyone fairly does not mean everyone is treated the same. I always give people an equal opportunity to express their views. I communicate with everyone, making sure the most relevant message is provided to all. I   value everyone's views and opinions by actively listening to understand their perspective. I make fair and objective decisions using the best available evidence. I enable everyone to have equal access to services and information, where appropriate.

Integrity (Accredited)       

I always act in line with the values of the police service and the Code of Ethics for the benefit of the public. I demonstrate courage in doing the right thing, even in challenging situations. I enhance the reputation of my organisation and the wider police service through my actions and behaviours. I challenge colleagues whose behaviour, attitude and language falls below the public's and the service's expectations. I am open and responsive to challenge about my actions and words. I declare any conflicts of interest at the earliest opportunity. I am respectful of the authority and influence my position gives me. I use resources effectively and efficiently and not for personal benefit.

Public Service (Accredited)

I act in the interest of the public, first and foremost. I am motivated by serving the public, ensuring that I provide the best service possible at all times. I seek to understand the needs of others to act in their best interests. I adapt to address the needs and concerns of different communities. I tailor my communication to be appropriate and respectful to my audience. I take into consideration how others want to be treated when interacting with them. I treat people respectfully regardless of the circumstances. I share credit with everyone involved in delivering services.

Transparency (Accredited)

I ensure that my decision-making rationale is clear and considered so that it is easily understood by others. I am clear and comprehensive when communicating with others. I am open and honest about my areas for development and I strive to improve. I give an accurate representation of my actions and records. I recognise the value of feedback and act on it. I give constructive and accurate feedback. I represent the opinions of others accurately and consistently. I am consistent and truthful in my communications. I maintain confidentiality appropriately.

Technical skills:

Driving (Level 3)     

Can drive police vehicles following an authorisation test. Undertakes checks to ensure roadworthiness of vehicles before use including, tyre pressures, lights, fuel, oil and water. Completes vehicle mileage logs. Ensures that the vehicle is kept clean and tidy. Ensures security of police vehicles when leaving unattended. Conforms to all relevant legal requirements for the use of motor vehicles.

Health & Safety (Level 4)   

Has received Supervisor training and takes responsibility for the safety of directly subordinate staff and visitors. Understands the procedures in place for the safe storage of hazardous substances, fire precautions and evacuation. Resolves hazards or problems identified within roles or work environments. Undertakes skills passport assessments for new and existing staff. Re-assesses passport as and when new equipment /technology is introduced.Completes annual reviews of skills passports, training needs analysis.

Information Management & Technology (Level 3)      

Knows the range of police information systems available locally to support daily activities, and understands their uses. Can use police information systems to perform routine tasks. May be able to create simple records, and amends data to add information, within requirements of role. Understands data quality issues.

Know. of Police Environment & Policy (Level 3) 

Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives.

Mgmt of Police Information (MOPI) (Level 3)    

Has a basic understanding of the APP for Information Management (incorporating MOPI guidance) and its practical application. Recognises when there is a policing purpose to record information. Is familiar with the NPCC Retention Schedule. Takes personal responsibility to ensure information is recorded accurately and is retained for as long as it has a policing purpose and is stored in such way to allow it to be accessed by those with legitimate reason. Securely disposes of material which no longer has a policing purpose. Has successfully completed all standard relevant Information Management and Security, training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents.

Office Technology (Level 3)

Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements     of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect.

Risk Management (Level 4)

Able to anticipate risks likely to affect the team's ability to execute their function, in terms of likelihood and impact, and assesses how the challenges facing the wider organisation might affect their team and their objectives. Has an understanding of pathways to alert local managers to flawed or ineffective operational control strategies and provide continuity/recovery options. Has an appreciation that seizing opportunities also generates risks.

Vehicle - Fleet Management (Level 4)    

Fully understands all processes relating to the maintenance and repair of vehicles within the Fleet Management function. Able to accurately assess service and maintenance requirements in order to meet customer needs. Advises customers in connection with accident damaged vehicles, parts and specialist equipment, to enable cost effective decisions to be made regarding repairs etc. Able to provide direction and guidance to staff on technical matters.

Vehicle - Repair and Maintenance (Level 4)      

Is substantially experienced to perform the full range of repair and maintenance tasks as detailed in level 3 and is also able to fit specialist equipment e.g. radios, roof bars and information signs. Directs the work of junior technicians and apprentices and provide on the job training. Holds a recognised and approved qualification in this skill area, equivalent to NVQ Level 3.

Vehicle - Special Design / Mod (Level 3) 

Able to undertake the commissioning and modification of police vehicles to meet a range of operational requirements. Has a comprehensive knowledge of vehicle mechanical, electrical and electronic systems and the effect that modifications may have on the performance and safety of police vehicles. Able to install radio, video and other specialist technical equipment to vehicles and make any necessary adaptations to allow effective and safe operation.

National Occupational Standards: